ScentBox, Inc.Reviews of scentbox.com

First ever review on trust pilot and generally never leave reviews. Canceled my subscription after first order because of the presentation it came in and the time it took. Almost 3 weeks to get the order. Order was fine. I forgot to cancel my membership and was charged. 30 minutes after the payment was charged, I was reminded and requested if possible to have a refund and my cancelation of membership. They told me that it wouldn’t be possible which is understandable. I requested if I could at least change the cologne in que as the order hadn’t been processed. I received no reply until the cologne in queue was processed and got an email to follow saying that it wouldn’t be possible. Terrible customer service and just overall a terrible company to deal with. Order was fine once it arrived but it just sucks that you have to deal with everything else.

Great service and great fragrances

Love love love this. I have highly recommended you to all my friends and family. 💜

ScentBox has been great value for money so far. Delivery was fast, and customer service was amazing. I moved while my parcel was out for delivery and they recalled it, then redirected it for me with no hassle. Brilliant service!

The worst place to order period... I was sent a order I did not order, sent back the wrong order same day. And it's 3 weeks now. Then today they emailed me stating my order is in back order due to inventory (WHAT).. I PLACED 3 ORDERS WITH SENTBIRD BECAUSE OF THIS.. I REALLY HATE THIS SITE. SENTBOX IS GARBAGE.

This company is doing great!

I had an issue with a delivery and reached out to customer service. Very quickly the issue was resolved. Fantastic customer service. I also love the perfumes and cute cases they come it!!

Great customer service, and I love the travel bottles provided. It's not too small or too big, enough probably to last a month to know if I really like the perfume or not. I noticed my second bottle stopped providing shipping information, so I emailed them for an update, and they responded quickly to notify me that it got lost in transit, and sent a replacement right away. I highly recommend this subscription to explore more fragrances.