Anonymous
Customer Service
Customer service was timely, responsive and overall great.
Started in 2010Our journey began in 2010, and it all started with our groundbreaking product, the heated gloves.These gloves quickly gained popularity and became a sensation among winter sports enthusiasts such as skiers, snowboarders, hunters, and anyone who braved the outdoors during the colder months.
SAVIOR HEAT (saviorheat.com) has 153 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Claim this listing153 approved reviews, newest moderated first
Anonymous
Customer service was timely, responsive and overall great.
Shauna Lynne Y.
I love these socks. My feet are warm for the first time in the winter.
SHEILA O.
Good product but seriously overpriced
Ruedi
Amazing products and customer service! Have received my refund of customs duties within a day! Can fully recommend the Savior Heat products to anyone who needs heated clothes.
Geoff H.
Great hope they are as warm as toast on the mountains
Minnesotan
I ordered 2 items and one was delivered right away but not the other one. Also the vest I ordered did not have very good instructions on how to charge and use the item. The vest also ran very small, I normally wear size 6 but ordered XL so I could wear a sweater under it and it barely fit around the hips. Time will tell how the gloves and vest to keep me warm in a Minnesota winter
Phil M.
1.5 hours after ordering, due to multiple additional discounts offered by your screwy company, I emailed to your support link to cancel. Savior IGNORED my request. I don’t want your product. I wrote that repeatedly. You STILL shipped the item When and if the gloves arrive, they will go directly into my trash barrel. Savior, SUCKS.
Response from SAVIOR HEATSep 23, 2023
Dear customers We apologize for any inconvenience your recent order has caused you and appreciate your feedback. I think there's a misunderstanding here. We are committed to improving customer satisfaction and resolving any issues they may encounter. We have explained: We cannot intercept orders that have already been shipped. We apologize for the problems caused by not communicating with the warehouse staff in time to intercept the package. Due to a system problem that resulted in email confusion, our technicians have maintained and checked in real time. We sincerely apologize for the unpleasant shopping experience. If you wish to return your item for a full refund, we fully understand and will handle it for you promptly. After waiting for the package to arrive, we will apply for after-sales service for the order and return the order for a refund. If you are willing to experience our products, we will also refund part of the discount for system chaos as compensation for your losses. No matter which choice you make, we respect your decision and proceed as you wish. Dedicated customer service will contact you later and handle your problem again, please pay attention to receive information. Thank you for your purchase on the SAVIOR official website, we look forward to serving you again in the future. Kind regards, SAVIOR HEAT
Doris
Everything good thanks🙂👌👍