SaunaKits.comReviews of saunakits.com

Wonderful Customer Service, responsive, and more importantly proactive.

The company service was great, the product is AMAZING

Great service, Eric was great explaining the different saunas that they carry, and what heater would be best

My sauna heater arrived in good condition and in a timely manner. If there is anything wrong with the heat after it is hooked up I'm sure that the manufacturers warranty should cover it. Thank you Nordica Sauna!!!

We had a very long wait for our sauna, but now that we have it and it is installed we are enjoying it immensely. It is a really nice sauna.

I ordered a sauna from leasurecraft and it was a complete nightmare process. The manufacturer was holding up my order citing tariffs and said I needed to pay the 25%. Then they told me I needed a forklift for my order to ship and provided me a company that has forklifts on trucks. Then with zero notice ships it. I scrambled for a forklift only to not need it and be completely out of pocket $1400. Not only did Nordica help me get the shipping squared away after the manufacturer screwed up TWICE they also reimbursed me for the forklift rental that I didn't need after all. Support was with me every step of the way even while I was melting down with manufacturer issue after issue. I would highly reccomend Nordica Sauna and will continue to have my business on future purchases. Leasurecraft can burn to the ground. I will not be using them for my next sauna.

The company did great!! Your representatives were polite, professional, and helpful. They always contacted us with helpful information so that we could purchase the Sauna quickly.

The wrong heater was sent for use in USA. Nordica has been slow to reconcile the issue. Also the panel was damaging in shipping by Fedex. This has yet to be rectified. Hopefully this will get cleared up soon. It is now 3 heaters and the cost of 3 installations from my electrician later and it still not solved! I now have the right heater but the screws to open the bottom for the temp sensor will not turn. Multiple experienced people including the electrician can not open. Not a great experience.