SaunaboxReviews of saunabox.com

I patiently waited over 2 weeks for the package to be delivered only to find out my order was sent to the wrong address by FedEx. After 2 more days of dealing with FedEx I had to personally drive 40 minutes to the FedEx facility to retrieve my package. This was a replacement and should have been sent to the exact same address as the original.

This company is completely incompetent and useless. After 2 months of waiting on correct parts. Crickets. Then they cancelled the replacement order!! Wrong parts, wrong replacement parts, terrible customer service. Do NOT buy from them

Great customer service! I was in the process of purchasing an item and I didn’t finish due to being busy and they followed up. The rep’s name is Nicole and she was very helpful. I look forward to my home sauna box!

I love my Saunabox! I use it 3-4 times per week. I love the convenience of having it in the privacy of my home!

I was genuinely excited to work with this company and initially agreed to a gifted collaboration. After they informed me they needed to swap the product they originally offered due to availability, I agreed without hesitation. Separately, because I wanted to create the best possible comparison content, I purchased one of their other sauna products with my own money so I could compare the dry and steam experiences. I let them know I had already made that purchase and even offered to either have them refund my order or let me pay the difference for the upgraded model so the collaboration could still move forward smoothly. After that, communication essentially stopped. Despite multiple follow-ups over the course of several months and even reaching out through social media to get someone's attention, I was repeatedly met with silence. On the rare occasion someone responded publicly, the conversation quickly went quiet again with no resolution. I completely understand that partnerships can change or fall through. What I don't understand is the lack of communication and professionalism. A simple email explaining that plans had changed would have taken less than a minute and would have been appreciated. The products themselves may be great—I can't fairly review them based on this experience—but from a business partnership and customer communication standpoint, my experience was extremely disappointing. Unfortunately, based on how this was handled, I cannot recommend working with this company. Update 7/13/2026: Following this review, SaunaBox has reached out, apologized for the lack of communication, and expressed a willingness to make things right. I appreciate them taking that first step. We've responded with what we believe is a fair resolution, and I'll gladly update this review further based on how the matter is ultimately resolved. I believe companies should be judged not only by mistakes, but also by how they respond when given the opportunity to correct them. We will see how sincere the attempt is. 7/26/26 Update- Still no response after the initial outreach to make amends. Looks like they poor business practices is not a one off, it is a pattern.

My doctor recommended Sauna Box company as a way for me to detox more effectively. I chose the Solara and am so happy I did. I use it at least 5 times a week. It was easy to set up. The red light and infrared therapy have literally changed my life. I feel so much better! For me, this is medicine. My only regret is that I didn't buy it sooner.

I am on my 3rd upgrade with Saunabox. I now have the Solara. I have been incredibly pleased with the results. My Health has improved greatly. I highly recommend this purchase.

I absolutely love my sauna box pulse Pro. I use it almost everyday. I feel such a big difference in my skin tone and it has really helped out in a daily detoxification process. The only reason why I didn't give it five stars is because the setup process was kind of a pain in the butt and I had to watch a couple of YouTube videos from other users, not the company, to set it up properly.