SaunaboxReviews of saunabox.com

In February, I purchased a SaunaBox GO for a total of $549. About three weeks later, the heater stopIn February, I purchased a SaunaBox GO for a total of $549. About three weeks later, the heater stopped working. I contacted customer support, and they asked for videos demonstrating the issue. After providing all the required evidence, they confirmed they would send a replacement unit. Unfortunately, it has now been over three months without any follow-up or delivery. Based on this experience, I cannot recommend this product. The customer service has been extremely poor, and the quality of the heater unit appears to be unreliable.

Horrible product. They do not stand behind their product. My heating unit went out after two weeks and they will not honor the warranty. I would suggest not using this product unless you don’t care about a warranty and poor quality.. Kent Trimbach

the product is garbage and customer service might be the worst i have ever experienced lasted maybe less then 10 times using it ,Emailed customer service told them it stopped heating up ,they told me to take a video of the unit not heating up ,instead of sending a call tag to pick up unit and sending me a new one ,total garbage company 7782

The customer service I received was beyond -any companies I have ever dealt with. They responded in a prompt manner and within 5 minutes of each email. And not only was my sauna box past warranty date but they actually still allowed the warranty claim. I am so beyond impressed with the support I received.

I had a friend that raved about this product, I was skeptical at 1st until a co-worker had nothing but good things to say. I have now owned a SuanaBox for over a year and couldn't be happier with my decision to purchase one. I use it almost daily and feel nice and relaxed after I use it. I highly recommend this product!

I use the sauna box and cold plunge almost daily. They are both an important part of recovery for me. The setup couldn't be easier and the products last a long time.

This company is AMAZING! I bought the sauna box kit pro last year and use it daily. It’s holding up strong with absolutely ZERO issues. I also own the plunge box XL and I can’t get enough of it! Plenty of room for me (6’3” 220 lbs) and so comfortable to recover in. I couldn’t say more positive things about this product and the company. They have an excellent support team and I highly recommend them! Buy their products!

It’s a great product that works great. Takes 15-20 mins to steam up. I have an in house filter so that helps with the water. Overall I love it and use it 2-3 times a week. Avoid putting on a carpeted area. Basement slab or garage slab would be best.