Kate R.
I'm still awaiting a ring I ordered on…
I'm still awaiting a ring I ordered on January 4. It's March 5....estimated arrival was Jan. 14-25. Asked for issue to be resolved, they said they would send a new ring. Just got my new tracking number for the new ring and it's the same tracking number as before so now I'm back to square one!
Response from SatéurFeb 4, 2023
Dear Kate, We would like to express our sincerest apologies for the inconvenience and frustration you have experienced in regards to your recent order. At Satéur, we pride ourselves on delivering top-quality handcrafted jewelry and exceptional customer service, and it is unacceptable for our customers to receive faulty products or have issues with our customer service. Thank you for your repeated purchases and for taking the time to share your experience with us. We understand how important it is to receive your order in a timely manner, and we are sorry to hear that your estimated arrival date was not met. We would like to assure you that we are here to make things right. Our support team and live chat are available 24/7 to assist you, and we will do everything in our power to resolve this issue and provide you with the exceptional experience you deserve. Our commitment is to provide 100% no-hassle refund guarantee and 100% money back guarantee, according to our terms and conditions. In regards to the tracking number, we understand your concern, and we would like to request you to reach out to our support team as soon as possible, so we can work towards a resolution. Thank you for your continued support and for giving us the opportunity to serve you in the future. We are committed to restoring your trust in Satéur. Best regards, The Satéur Team