SatéurReviews of sateur.com

I was so very impressed. It was much more beautiful than I expected it to be. I was hesitant on the purchase but happy that I took the chance.

our 1st anniversary is coming up in June and keeping it a surprise but i know she will love it cos they look stunning. good value for money and speedy delivery. received earrings on the 13/April.

Be aware of this company's overtly fraudulent behavior. About their allegedly "no hassle" return policy: They won't accept returns on Sale items, as stated on their website. So, in order to refuse requests for refunds, they run a Sale almost all the time on almost every item. That means that virtually every purchase you make is final. If you do buy something not on Sale, you can only get a refund if you tell them their fake diamond doesn't look like a real diamond, and there's a crazy catch: You need to prove this by sending them a photo of what you bought from them NEXT TO a photo of a real diamond of comparable size and cut! It's completely ridiculous. If you want a refund on the basis of anything else—craftsmanship, quality, metals, or anything else you didn't like about the piece you bought, you must email them on the same day you place your order (no, I am not joking) with the subject: "30 Day Satisfaction Guarantee" and then, when you get the item, request a refund on that email chain. Their settings look and feel extremely cheap in person. They know this. This is why they make it impossible to return anything for an actual refund. That said, I got two items from them that I'm happy to keep: I got 6 tcw moissanite studs (3 carats each) and they're fine as I will use them on video calls and when I am traveling and don't want to bring anything expensive. The studs sparkle as expected, but that's just the nature of moissanite. The earrings feel cheap and lightweight and anyone who holds them in their hand would know they're not holding fine jewelry. The setting is not solid enough for the size of the stones, but you can't really tell when they're on your ears, so for me, they're fine. They look nice, just not better than any other not-solid-gold moissanite studs. I also got a necklace with a very pretty design, the Vérité Sacrée rose gold necklace with Sateur's lab-grown diamond as the center stone. I like it and it sparkles well, but again, it's extremely lightweight. More importantly, I have never seen a more absurd locking mechanism. It is so, so small and so poorly designed that there is no way to open and close it when it's around your neck. I added an extender with a magnetic clasp. I knew the jewels would not be refundable, but they weren't expensive, which is why I'm happy to keep them. The company is explicitly misleading you with good marketing. It is not fine jewelry and won't fool anyone who holds it or looks closely. The company has no connection whatsoever to France. They are not different than countless other costume or gold-plated jewelry sellers online. There is no way their jewels are made the way they pretend through their email updates, i.e., now your stone is being selected, now your ring is being set by master jewelers, now it's going through meticulous inspection, etc. I am certain their jewels are either mass-produced or set by machines or semi-skilled craftsmen. I am not unhappy with the pieces I got, but the company is absolutely dishonest and is committing fraud. I would never buy an engagement ring or other special item here. DO NOT BUY IF: 1) You're hoping for fine jewelry or 2) You may want to return the item for a refund.

Ordered a ring, they were up front about timing. Everything seemed great when they were ready to ship on day 12 of my order, 4/11. They estimated i would receive it between 4/13 and 4/18. I emailed them on 4/15 because i had not seen any movement on their tracker. I was told it was shipped and should arrive soon. I received a new tracking number. I should now receive it in 5-8 days...so by 4/23. My ring left a shipping facility in Illinois on 4/22 headed to Michigan. I hope I see it soon. The original tracker still says it is ready to be shipped.

Absolutely LOVE the product! My one complaint was their communication and shipping time. My advice? Order early and be patient. I wasn't that I waited months it was just week longer than I expected, so they lost a star. Even with the additional week tacked on if they had just been a little more proactive in their communication. 4 out of 5 stars.

Easy website to use. I had no problem ordering my beautiful ring and customized it. I have to say, I wanted the LCD box to light up the stone and it was really awesome.

From the time of order to the time of delivery, my communication with your customer service team has been sterling! More like brilliantly assuring! Because I was travelling I wanted to ensure safe delivery and I received both an immediate response and a follow up response after.

The progress towards the making the jewelry was updated regularly. The delivery of the product was on time and in the promised manner. The packaging, presentation and quality of packaging was top notch. The jewelry itself is with good finish and in agreement to the offered products. Happy with the experience 😊👍