SaratafloristReviews of sarataflorist.com

They say they will send the flower arrangement same day. They bill you & then come back saying they cannot fulfill the order, crazy they're florists, but can't fulfull a flower order. They say they Have Reversed the charge. BE CAREFUL, they didn't. I had to have my bank get me my credit . Sad, you cannot trust anyone To their reply: the only way I received my credit was AFTER I called the bank. It was Not done when I was told it would be.

After reviewing my credit card statements today (4/16?2024) for the last year, I realized they never refunded the card (see email below). Important lesson! Always check to ensure refund was issued. I never did as I believed the email. Scam!!! From: Sarata Florist XX@XXXXXXX> Sent: Tuesday, November 21, 2023 3:33 PM To: XXXXXX@XXXXXXXX XXXXXX@XXXXXXXX> Subject: Cancelled Order #59797 - Sarata Flowers Hello XXXXX, I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again. In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 2 business days, or sooner, depending on your bank's policies. I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you. Thank you for your understanding! Margaret Reys Customer Service Manager Updated 4/18/2024: After replying to the initial refund email, disputing charges with my bank, leaving review here, and filing complaint with BBB, I am happy to see the refund posted to my credit card account. However, I do not believe their excuse that their system shows the flowers were delivered. If their system truly shows that, then their system needs a complete overhaul. I can 100% assure you that the flowers were never delivered. If they had been, I would not be wasting my time filing complaints against them. They did get one thing right, I am an unhappy customer. They seem to have a lot of those....

If I could give negative stars I would. I tried sending flowers to a friend out of state. Didn't know this was a scam as I don't know florists in that area. Got the same email as everyone else stating my order was canceled and I would receive a refund. Still no refund. Very disappointed and frustrated. Give me my money back..

Biggest scam there is, save your money. After you order online they send you an email saying for for your order being canceled due to insufficient materials and your money will be refunded 2-5 business days. I'm now at day 13 and still their saying mu money will be refunded and I called and emailed them and I'm getting same response. This is not a good company to buy flowers from its a scam.

Dud nit deliver notified at the last minute that order would not be delivered. They did refund or said they were refunding my charge. Hasn't been refund on my card yet.

It's similar name to Sarasota Florist,but it's wrong. Sarata florist doesn't give you flowers.

Same fraudulent scheme as so many others. I ordered a flower delivery, paid with a credit card. Within hours, I received an email that they could not find a local florist to make the delivery, cancelled the order and would make a refund. This was two weeks ago. They never refunded and probably never will. I called the telephone number shown on the bank statement 800-723-7788. The person who responded claimed that a refund would be made but that it would take some time. We'll see. 04/19/24: I submitted a dispute to CitiBank, the credit card company. They inform me today that the dispute has been resolved in my favor and that a permanent credit for the amount of the sale has been posted to my account.

Best place in Huntington, WV!