John C C.
Service was great
Service was great

Sarata Florist is a top-notch online florist that offers the best-in-class flower concierge services. Their services include agent follow-up with local florists, fanatical customer service, constant updates, and full responsibility for every order with a 100% satisfaction guarantee.This means that you can be sure that your flowers will be delivered fresh and on time, and that you will be completely satisfied with your purchase. Sarata Florist is the perfect choice for anyone who wants a hassle-free and enjoyable flower buying experience.
Sarataflorist (sarataflorist.com) has 545 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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John C C.
Service was great
Robin H.
Easy and fast
Mary B.
Received email stating: "Your order on Sarata Florist has been refunded." "We regret to inform you that your order has been canceled. Once you place your order our team goes to work for you to send your order with one of our local florist partners. However, sometimes it is impssible to get your order out for various reasons. What we are really good at here is to look for what you have ordered immediately and if we cannot find a partnerr florist that will be able to succesfully design and delivery your arrangement we cancel your order so as to give you enough time to search for something else or try to find a local florist on your own. As such, we regret to inform you that your order has been canceled. However, the good news is that you have plenty of time to look for a local florist and we wish you a happy delivery. You are being fully refunded. Margaret Reys Customer Service Manager"
Response from SaratafloristApr 18, 2024
Hellooo Would you please check again and look for Sarata. I have looked at the bank and absolutely see that the money has come back to you! Im always here for you if you have any other questions and I have resent you a receipt diret from the bank!
Maggie
If I could give negative 1000000000 stars I would. Placed order on Jan. 15, 2024. They charged my card. The next day I received an email stating they could not deliver to that area and would issue a refund. I have spoke with them several times about my refund and every time they guaranteed the refund would be on my next statement. Here we are, 3 months later, and still no credit. I am contacting the BBB and going from there. I'm also going to see about contacting the fraud department with chrome, Google, etc. on the internet. There has to be a way to shut this down. I am so done with scammers!
Response from SaratafloristApr 22, 2024
Hello Maggie how are you? <I went in personally and re issued a refund last week and I absolutely see that the funds are back in your account. You may have been double refunded so if thats the case Id appreciate if you casn let me know if you received the refund twice. I also checked with our local partner florist and they could not get out there that day because of car delivery issues and so we had to immediately cancel your order to give you a chance to shop elsewhere. Thanks so much and Im awlays here!
Heather M.
Same day delivery. Beautiful flowers. Great customer service.
CORTELL M.
Great product
Lucio A.
Great service
Dakota T.
Awesome service