Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Done
Aug 9, 2025
Good site but 1 Pay Avenue Missing
The site is overall complete and simple/basic to set up. Great site, easy to navigate and most information readily available. A critique is, your methods of payment, you should supply the name/address /phone number for those of us who choose to use OUR own banks bill pay to make payments, other than that good site.
Response from Santander Consumer USAAug 12, 2025
Hello There! Thank you so much for taking the time to provide your feedback and we appreciate your business. For all payment options including addressed, please click here https://santanderconsumerusa.com/payments to visit our website. We hope this helps and if you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Report
Penny G.
Aug 8, 2025
They lied about everything the windshield was broke alignment they said they fix and now the spayer for windshield wipers is broke when they put new windshield in tires are bad…
They lied about everything they said the truck passed inspection that was a lie the windshield was brok
Response from Santander Consumer USAAug 8, 2025
Hello Penny! Thanks for taking the time to provide your feedback and we hate to hear about your experience. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
Ulber C.
Aug 7, 2025
Great services
Great services
Response from Santander Consumer USAAug 7, 2025
Hello Ulber! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Report
None of your B.
Aug 5, 2025
If I could give you a ZERO I would
If I could give you a ZERO I would. I have called several times about an issue on YOUR end We paid on time, you cashed our check and didn't apply it to our account and now I get a card and to use it to pay the past due balance we'd have to pay a fee. THIS IS STUPID AND THIS IS THE LITERAL WORST CUSTOMER SERVICE I HAVE EVER EXPERENCED. I HATE YOUR COMPANY. I HATE ALL THE WORK I'VE HAD TO DO TO PROVE AFTER MORE THAN THREE YEARS OF PAYMENTS THAT WE'RE DOING THE RIGHT THING. I put one date for my experience, but there were several others that I could complain about. You suck, I will never use your company again and I would NEVER recommend you to anyone, in fact I will work hard to make sure everyone knows how awful your call center is. Get some competent people who know how to do their job.
Response from Santander Consumer USAAug 5, 2025
Hello there! Thank you so much for taking the time to provide your feedback and we hate that you feel that way. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
Elizabeth S.
Aug 4, 2025
This is our second Outlander
This is our second Outlander, and our second time going through Santander Consumer USA. Both times our experiences have been incredible, I cannot recommend Mitsubishi products, or their financing, enough!
Response from Santander Consumer USAAug 4, 2025
Hello Elizabeth! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Report
David Powe S.
Aug 3, 2025
Your site is not user friendly
Your site is not user friendly. Having attempted to initiate my account, I was immediately locked out due to “incorrect” credentials after three attempts using the information I had just provided.
Response from Santander Consumer USAAug 4, 2025
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
Elizabeth T.
Jul 30, 2025
Santander Consumer USA are the worst of…
Santander Consumer USA are the worst of the worst. They take the payment anytime they want; they wait until weeks are gone by then take money. It's usually a dollar or fifty cents short and then your charged with insufficient funds to your account. I tried to make a payment, they said my account was closed and called back, spoke with another agent and Luis too the payment, said I need to add two zeros in front of the account number.
Response from Santander Consumer USAAug 4, 2025
Hello Elizabeth! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
cnsformicagmail.com
Jul 28, 2025
The online payment system is terribly flawed
I tried to set up an account to make payment for a new car i purchased. The system will not allow me to create a pin number for such an account, thus not allowing me to make a payment for this new car. I called my local Santander branch in Neptune, NJ and they cannot help me either. I'm going to wind up losing this car because I don't know how to make a payment. I'm so done with this!!!!
Response from Santander Consumer USAJul 29, 2025
Hello there! Thank you so much for taking the time to provide your feedback. If you are still having issues, please give our customer service team a call at 877-768-2265 8:00 a.m. – 8:00 p.m., Monday - Saturday ET. Hope this helps and have a great day!
Report