Santander Consumer USAReviews of santanderconsumerusa.com

No one can explain why a refund takes 35 to 60 days to get and how you will get it. The original vehicle deal was unwound. All the paperwork was done to unwind the deal which occurred shortly before the end of July. One customer service person says it goes back ACH to the checking account used. Another says it’s by check. Which is it? The account shows a zero balance. Then on 08/25/2025 (Monday), I get a threatening collection letter dated 08/21/2025 (Friday) that says I need to pay the last 3 payments— which, by the way is the amount of the refund. Your computers should never have sent that letter because the account had a zero balance days before. It’s obvious they don’t talk to each other. This is why I think your customer service is terrible.

Following up on my previous review. They are the worst of the worst steer clear. I made a horrible mistake of taking out an auto loan with them because I had no choice. Just to give you an idea my rate was 20.02%. They are absolutely a predatory lender. I sold my car to Carvana in June 2024.They sent a payoff to Santander. Santander accepted the payoff closed the loan, released the title and sent me a paid in full receipt. The loan was closed on my credit report. Two months later I start getting late notices from Santander. Carvana shorted the payoff so I called them and asked them about it. They indicated they sent the full amount and even sent me a receipt. Meanwhile Santander REOPENS the loan on my credit and reports two late payments for Sep and Oct even though I sold my car and they told me it was paid off in June. Finally filed complaints on Carvana and they came back and said it was their mistake and they would send the money. I have all of this correspondence so I sent it to Santander obviously it was Carvana's mistake. I sent it to the executive resolution team and they refused to do anything. I have sent multiple follow ups to the executive resolution team and they don't even respond to my email. Steer clear of this company unless you want to pay thousands of dollars in excessive interest and your credit ruined. DO NOT BORROW FROM SANTANDER!!!

Bad experience, they are different groups, which not communicating internally

I created an account online and it wouldn't let me log in. It immediately locked me out. When attempting to get my account unlocked, I was advised that I couldn't be helped until the next day because my account was just created. All I want to do is pay my bill online. NOT talk to a customer service rep.

Our salesman Shawn Streeter worked very hard to make this deal happen for my daughter and I and we appreciate his patience and commitment.

signing into this website sucks balls

I really needed help with changing the date of my car payment she was more than just help she was able to change my due date to the date I needed I needed to know where to pay my bill gave me my acct #then I can pay close by and sending all info to my address thx

I need to talk to a customer service representative about my account. I have not been able to thru your phone system. I am very concerned about my account an the inability to speak to a rep. Please call me at 512-809-1987