SantanderReviews of santander.com

Santander Digital ofrece uno de los peores servicios al cliente que he experimentado. Es inaceptable que un banco no tenga un canal telefónico real para hablar con una persona. Todo lo obligan a hacerlo por correo electrónico o a través de una plataforma web que no responde preguntas básicas ni brinda soluciones claras. Estamos hablando de nuestros ahorros, del dinero que cuesta años construir, y la única “atención” que ofrecen son respuestas automáticas o, peor aún, ninguna respuesta. La digitalización no puede ser excusa para eliminar completamente la atención humana. Eso no es modernidad, es negligencia en el servicio. La ausencia total de contacto directo genera desconfianza inmediata. Cuando una institución financiera evita el trato personal, la percepción que deja es de falta de transparencia y compromiso con el cliente. Un banco debe brindar seguridad, acceso y respaldo, no barreras y silencio. Confiar el dinero a una entidad que no permite comunicación directa es preocupante. Si Santander Digital quiere ser tomado en serio, debe entender que la tecnología no reemplaza la responsabilidad ni el servicio humano.

Santander is the WORST bank I (and others) have ever dealt with on so many occasions both in UK and Europe. After speaking to one obtuse, hostile guy from Cust Serv followed by another hostile woman, neither of whom listened to my questions but assumed what I was asking - a modern day conundrum where you don't know the answer to someone's question so you just answer your own questions. I spoke to a third person who answered all of my questions and wasn't hostile at all... he was totally professional. SO he gave me the info I needed then he forwarded my complaint to the Complaints Dept and CAROLINE called me up just now - allegedly to assuage my disappointment and upset - and basically told me I was wrong! She also had the 'attitude' and was completely unprofessional. My call was on behalf of my dad who no longer has capacity - Caroline compared her own dad, who has Alzheimers, to my dad, despite asking me no questions about my dad's capacity or the disease! OMG, how unbelievably inappropriate. She tried to tell me the varieties and variations of Alzheimers and how her dad could still make a phone call even though he has Alzheimers and that was the reason it was ok for the hostile CS woman I complained about to tell me I'd have to get 'my' dad to call them himself. Nobody asked me to choose from a questionnaire to see if my dad can still make calls, which, he thinks he is in a James Bond movie at the moment so, although he could take part in a call (if I dialled the number for him on an old phone and it was still actually 1972) I doubt that conversation would go very well. Why is a CS Complaints person telling me about Alzheimers? Why would I be calling if my dad was able to call himself? Also I specifically called the 'special' number for Santander Alzheimers clients - which claims to be sensitive to customers affected by this disease. Maybe there were lots of 'sensitive' people off sick in the Alzheimers and only the ordinary, insensitive muggles were in today? Basis of the story that my dad has tried for three years to access his acc including many calls (before the Alzheimers) and also visited the branch but nobody could help him access his acc or his private pension which remains locked up somewhere in that bank. My dad has completely lost all capacity recently and I am trying to work out the process for my mum to access this account. It is very upsetting listening to my dad;s version of his new world which will, no doubt, shortly lead into the next world so I don't need anyone else's dad stories. Must be only Caroline's 'comparables' stories that are allowed as I was told I shouldn't have alluded to my own story in the call as is it was very confusing for them all! See how you get on. My story is my experience of Santander which I thought was relevant. I also had an acc that Santander actually managed to LOSE for 3 years and when I eventually visited the branch, in Edinburgh, I was literally made to leave the bank, the tellers out on the forecourt telling me I was lying - told that I did not have an acc with them that had £5,000 in it!! After months of fighting with them, I eventually gave up. 3 years later I visited another branch and miraculously a woman I spoke to told me there were a selection of acc holders whose accounts had been lost a few years ago and she eventually found my acc with my £5,000 in it. WHO WOULD EVER BANK WITH A BANK WHO LOSES YOUR ACCOUNT!! So, I closed that acc and I also (at the time of being thrown into the street) closed another acc with them (fortunately they acknowledged this one) and that had £100,000 in it which I transferred to a real bank.

Awful bank Rudd frontline Customers, Spoke to a Guy called Y4sin, account is blocked and he simply cuts the chat. Awful people to deal with

Santander wurde ich keinem Menschen empfohlen, nicht mal meinen Feind. Wir hatten einen Autokredit bei Santander, kann nur sagen, nie wieder. Das Endeffekt war , ich sollte 20000 Euro auf einmal zurück zahlen, oder man holt mein Auto ab. Hilfe bekam ich bei der Targobank und darf mein Auto behalten.

Das ist überhaupt keine Bank, total schlecht. Seit 5 Monaten ziehe ich mich schon mit ihnen herum. Jeden Tag gebe ich ihnen meine persönlichen Daten, und trotzdem haben sie immer noch nicht die Hälfte meiner Daten. Wenn ich die Rate selbst bezahlen muss, ist sie teurer, und wenn sie den Betrag selbst abbuchen, ist die monatliche Rate normal. Es wurde ein Vertrag für den monatlichen Lastschrifteinzug unterschrieben, aber seit 5 Monaten buchen sie nichts ab, alles muss ich selbst bezahlen. Eine Katastrophe, und ich würde diese Bank niemandem empfehlen.

Santander is a bad bank because the management of this bank is not smart and is badly educated!!! They don’t understand the difference between nationality, citizenship and place of birth. They denied me to open the account in Santander bank because I was born in the city of Krasnoyarsk in 1954. Now this city belongs to Russia. At the time of my birth there was no country called Russia! I was born in USSSR! The country that now called Russia was born at the end of 1990 after the collapse of USSR! However, I left the city of my birth at the age of 8 in 1963! After that I lived for 33 years in Belarus before leaving to the USA IN 1996 where I lived for 26 years. I have zero relation to Russia at all! I am a citizen of the USA and I never had a citizenship of Russian Federation that people called just Russia! However, the management of Santander bank didn’t open account for me because they think that I am a Russian and citizen of modern days Russian Federation! They think that if the person was born on the territory that now is Russia - that person is Russian and the citizen of modern Russian Federation! I think the management of the Santander bank is just stupid and badly educated! They don’t understand that place of birth say nothing about the person’s ethnicity nor about person’s citizenship! They don’t understand that person who was born on some territory could be any ethnicity and any citizenship like be Chinese by ethnicity and French by citizenship!!!

Sono dei chapuza, molto meglio BBVA, beccateve ‘na scoreggia

Ich hatte das Best Giro eröffnet. Die Zugangsdaten, die Debitcard und die Tan-Liste kamen am gleichen Tag mit gleicher Post. Das darf so nicht sein, aus Sicherheitsgründen!!! Ich wusste nicht, daß es noch Tan-Listen gibt, banking von gestern. Kartenzahlungen und Kontobewegungen erscheinen nicht in Echtzeit im banking, sehr unübersichtlich. Gestern habe ich drei Kartenzahlungen getätigt, bis heute noch keine Umsatzanzeige in app und onlinebanking. Wie soll man da wissen was noch gebucht wird???Das kann die Openbank besser, gehört ja auch zu Santander. Schade, ich kann das Konto wirklich nicht empfehlen.