Sansi LightingReviews of sansiled.com

The turnaround time from when I ordered was fantastic

The product (4 bulb floor lamp for plants) is good enough however, it took about a month to arrive and I received mixed messages from them about shipping and delivery. I finally went to the distribution mail center and even though I supposedly received “free shipping” I had to pay $14.50 to get my package. I had one week or it was due to be sent back and that was not made clear until I researched it. So the free shipping was false, it took a month to receive, and there is no way to communicate with them. I will think twice in the future about ordering from them.

The items arrived on time as nd I received unexpected free gifts. Customer service was prompt on answering my questions. DHL shipping in my experience provides a tracking number and then no tracking information, which is frustrating and why this is a 4 star review rather than 5.

I have several flood lights for 2 years with great results. After a failure I reached out to support and they took care of my issue and sent out a replacement quickly. Excellent support

I started buying Sansi bulbs off Amazon 4 years ago. Then as I needed more I began to buy them directly from Sansi. I love the bulbs and the results. I never hesitate to recommend them to customers at the nursery where I work. Under Sansi bulbs my lemon lime philo blooms every year, and I get new plantlets. I have a 3 year old petunia inside that blooms year round. But there's another reason why I've spent close to $1,000 with the company. The customer service backing up their warranty is terrific. Things happen. If a bulb blows before its 5 year warranty they don't make you jump through hoops to try and get out of backing their warranty. They have been very responsive with quick replacements. Plant health and good service; why go anywhere else?

This is my second purchase of these plant grow lights. They are powerful yet energy-efficient. My plants are thriving, and these lights are essential for them. If your plants are growing slowly or have small leaves, you need these lights to improve the situation and help them grow normally.

You can absolutely trust the quality of Sansi products. Every lamp I've purchased has satisfied me. Customer service's pre-sales consultation and after-sales support are also very prompt. I will definitely repurchase from them and even recommend them to more friends who love gardening.

Never again SANSI Light – worst customer service. One of my lamps became defective after just a few months, and it’s clearly a technical issue. Now they want to send me a replacement – but I have to pay for the delivery of something I’m not responsible for. They’re selling overpriced junk, and that’s deceptive, as they know customers have no real choice – otherwise, they’d have to pay for expensive repairs or buy a completely new lamp. On top of that, it’s simply against the law. @sansi light. I know you told me about the delivery cost. However, you shipped it into the European Union and therefore it's not legal to force customers to pay that. Get informed before you answer here.