Jane W.
NO DETAILED TRACKING NO COMMUNICATION
UPDATE#5... There was no misunderstanding or matter of opinion, by me. You got caught telling a customer lies. Facts are facts and I called you out. Update#4 ... Sansi just informed me that since my purchase was an INTERNATIONAL PURCHASE, my refund will take up to 14 days, however, on their latest update, they stated my shipment was shipped from a US warehouse. DONT BE FOOLED. AVOID!!! UPDATE #3...REFUND AND CANCEL IMMEDIATELY! when i purchased this item, it said 5-7 day delivery. NOW, I get it. THEY CANT GIVE ME DETAILED SHIPPING BECAUSE ITS COMING FROM CHINA. THEY DONT EVEN KNOW WHERE ITS AT. The generic, not detailed tracking, shows an Airplane with the number 1 next to it. Tracking stopped on the 27th, why? Its coming from China. They tried to tell me about the storm in the southeast usa..why lie when it's coming from overseas? The reason they talked about not being able to answer calls and time differences, bla blah, is because they use WhatsApp and they're not in the USA either. UPDATE#2 ... I CALLED twice AT 3PM MY TIME WHICH IS 12PM IN CALIFORNIA. THE WHOLE COUNTRY IS ABLE TO TAKE CALLS AT THIS TIME, SO SANSI'S REPLY IS FALSE NEWS.No one answered the phone number they gave in their response. Sansi still has not provided detailed tracking and no delivery of purchased product. I am filing a dispute with my CC purchase. Oh, I have provided my order # in every one of my numerous emails that have gone unanswered. UPDATE #1.... NO ONE ANSWERS AT THE PHONE NUMBER SANSI PROVIDED IN RESPONSE! STILL NO DELIVERY OR DETAILED TRACKING. No detailed tracking. Expected date of delivery has passed. Customer service has not responded to numerous emails. No costumer service phone number. AVOID THIS COMPANY!
Response from Sansi LightingFeb 2, 2026
UPDATE#5：Regardless of your opinion, we remain committed to meeting every reasonable request from our customers. We cannot change your misunderstanding of us, but we wish you a happy and peaceful life. UPDATE#4：Dear customer, we don't want to argue with you. However, we need to clarify that your package was indeed shipped from our US warehouse, and it's common for winter storms to affect shipping, which is beyond our control. We offered you a solution in our email, which was to resend the package, but you declined. We have now canceled your order and issued a refund. We wish you a pleasant day. Additionally, all messages on WhatsApp and our customer service email are replied to manually, one by one. We handle hundreds of messages every day, so it's impossible for us to respond to your messages immediately every time. We hope you understand. UPDATE#3：I have found your email and your order. Your order is currently in transit, and you can track its shipping status by clicking on this link: https://t.17track.net/en#nums=TBA328115093208 I would also like to clarify that our customer service team sent you the above tracking link on January 28th. I will send you another email right now with the same information, so please check your inbox. UPDATE#2：I sent you a WhatsApp message, but you haven't replied. Could you please tell me your email address here? I will reply to your email immediately. UPDATE：Dear customer, due to the time difference, we were unable to answer your call immediately. I have replied to your message, and I will resolve your issue as soon as I receive your order number. Hi, sorry for the frustration this has caused. We truly understand how upsetting it is when a delivery is delayed and you don’t get a response in time. For clarity, our support channels are Website orders: [email protected] Amazon US/CA orders: [email protected] Amazon EU/UK orders: [email protected] We normally reply within 24 hours on business days. Messages sent over the weekend are usually answered on Monday. If you didn’t receive a reply, it may have gone to spam, and we’re very sorry about that. You can also reach us directly via WhatsApp on our website at +1 424 362 9533 for faster assistance. We’d really appreciate the chance to check your order and help resolve this properly. 🥰