Commander le 23.09
Cela fait 1mois que j’attend. Quinze jours qu’on me dit colis perdu mais je ne vois pas la situation evoluer... on me dit d’attendre et d’attendre...
Response from Sansi LightingOct 23, 2026
We are sincerely sorry for the long wait and the inconvenience caused by this shipping delay.
We would like to inform you that the tracking information for your package has been updated. You can track your parcel in real-time via this link:https://t.17track.net/en#nums=YT2626684462000353 (Tracking Number: YT2626684462000353).
As previously mentioned, we have sent you a gift card as an apology and compensation for this issue. We will keep monitoring your shipment closely until it is safely delivered.
Please feel free to reach out to us directly if you have any questions.
KO
Kelly O.
Worst company I worked with
Worst company I worked with. Product doesn’t work.? No one to talk to and no reply.
Response from Sansi LightingOct 23, 2026
We take customer satisfaction very seriously and respond to all support inquiries within 48 hours. We want to fix this for you right away.
Could you please send an email to [email protected] with your order number and contact details? Once we receive your message, our support team will prioritize your issue and assist you with a replacement or full refund immediately.
Thank you for your patience, and we look forward to resolving this for you as soon as possible.
ST
Stan
Terrible Customer Service
Wanted to return a product because I had two issues with it. I sent a message on their official website. It has been over 3 days without a single response when they said it would take 1-2 days. My first purchase was good, second one absolutely not. Don’t buy from them, they don’t care about their customers.
Edit 1: 85368 is the order number
Edit 2: 4 days later and no follow up. Wow.
Response from Sansi LightingOct 12, 2026
Thank you for providing your order details.
We have located your order in our system and confirmed that you purchased one SANSI 240W Folding Wings LED Standing Grow Light and one SGLEDs PAR25 15W Grow Light Bulb. We searched our customer service system using the email address associated with your purchase, but could not find any previous messages from you.
We apologize for any misunderstanding! We have just sent you a new email regarding your order. Please check your inbox and reply to us directly so we can resolve this for you as quickly as possible.
JO
John
Item did not work at all.
Item did not work at all.
Response from Sansi LightingSep 15, 2026
We are so sorry to hear that your item did not work! Please contact our customer support team directly with your order number, and we will gladly arrange a free replacement or full refund for you right away.
EL
Elodie
Honteux
Je suis extrêmement déçue par le service client de Sansi. J'ai acheté une lampe horticole à 4 branches en août 2025, et l'une des têtes/branches est déjà complètement morte (elle ne répond plus du tout).
Quand j'ai contacté le support pour faire jouer la garantie (1 réponse par jour, de 2H a 4H du mat c’est top) ils ont accepté de m'envoyer la pièce de rechange mais exigent que je paye 12 € de frais de port sous prétexte que ma commande a plus de 6 mois. Demander 12 €, c'est presque le tiers du prix de la lampe (quand on profite de leurs codes de réduction disponibles un peu partout) !
Le support ose me sortir que les frais de port ne sont gratuits que pour les "nouvelles commandes". J'ai passé énormément de commandes sur leur site officiel, et voilà comment on remercie les consommateurs de la marque ;)
En plus d'être commercialement lamentable, c'est totalement illégal. Selon la législation européenne (Directive (UE) 2019/771), la garantie légale de conformité de 2 ans impose que le remplacement ou la réparation d'un produit défectueux soit effectué totalement gratuitement pour le consommateur, ce qui inclut évidemment l'intégralité des frais de port.
Se cacher derrière des "politiques internes" pour gratter de l'argent sur le dos des clients est une pratique malhonnête. Fuyez leur site officiel, ils n'ont aucun respect pour les lois européennes de protection des consommateurs. C’est totalement dégueulasse
Response from Sansi LightingAug 4, 2026
Dear Customer,
We are very sorry for the frustration and poor experience you have had with our customer support and warranty process.
Our LED products are covered under a 2 year warranty policy. Under our standard terms, for orders past 6 months, a shipping fee applies for replacement parts. However, we sincerely apologize for any confusion and inconvenience this policy caused, as well as the delays in communication due to time zone differences. We take customer satisfaction very seriously, especially for our loyal returning shoppers. Please reach out to our support team directly with your order details so we can re-evaluate your case and find a satisfactory solution for you.
CS
Camilla S.
I can’t get the light to turn on
I can’t get the light to turn on ! I have tried everything I k ow to do , including new batteries in the remote . I would like to return and get another ! Please let me know what to do .
Response from Sansi LightingJul 2, 2026
Dear Camilla,
We are very sorry to hear that your light will not turn on. We want to make this right for you immediately. Please reach out to our customer support team directly with your order details so we can arrange a return and send you a replacement as soon as possible.
VI
Viviana
Non comprate!!
Ho acquistato direttamente dal sito ufficiale una lampada per fare un regalo importante. Ricevuta mail di conferma l'11/02/2026.
Il tracking non si è mai aggiornato, è passato più di un mese e mezzo e non ho ricevuto nulla.
Il servizio clienti ha inizialmente dato un riscontro sommario e successivamente non hanno più risposto né a mail, né a messaggi!!!!
Avrei dovuto regalarla il giorno 09/03/2026, ci sarebbe stato tutto il tempo per la spedizione, invece ad oggi mi ritrovo ancora con NULLA!!!!! E loro latitano.
Assolutamente non comprerò mai più.
Response from Sansi LightingJul 2, 2026
Dear Viviana,
We sincerely apologize for the delay and the frustration this experience has caused you.
We checked your order and confirmed that we shipped your package on the exact same day you placed your order. Unfortunately, due to an issue with the logistics carrier, the package became stuck in transit. While we cannot control the shipping process 100% once it leaves our facility, we took immediate action and arranged a new replacement shipment for you as soon as we were alerted to the situation. We are truly sorry that this impacted your special gift and appreciate your understanding as we work with our carriers to prevent this from happening again.
FD
Fabio Di S.
I placed an order for a SANSI 125W Tall…
I placed an order for a SANSI 125W Tall Standing Grow Light on February 16, paying $160 for the product. Instead of the lamp, I received a $25 light bulb. The tracking number provided showed the package as “delivered,” and the website marked the grow light itself as delivered under that same tracking code.
When I contacted customer support, I was told that the bulb was a complimentary gift and that the actual lamp would be shipped separately. However, this was never clearly communicated at the time of purchase, and no separate tracking number was initially provided. The order status continued to show the grow light as delivered, which is inaccurate and misleading.
Only after repeated follow-ups did they state that the lamp would be shipped on March 9 — several weeks after the original purchase date. At this point, there is no guarantee that the product will actually be shipped on that date. Given the previous inconsistencies, this additional delay appears to be an attempt to buy time and avoid issuing a refund rather than providing a clear and reliable solution.
I have paid in full and still do not have the product I ordered. Communication has been slow and unclear, and I have had to repeatedly request basic information.
Based on this experience, I do not recommend purchasing from this site. The lack of transparency, inconsistent tracking information, and overall handling of the situation reflect poor professionalism. Buyers should proceed with caution.
Response from Sansi LightingJul 2, 2026
Dear Fabio,
We sincerely apologize for the confusion and frustration this experience has caused you.
After looking into your order, we found that your package was handled by Amazon Logistics. Due to a temporary stock shortage of the main grow light right after your purchase, the logistics provider split the shipment and delivered the complimentary gift first, which unfortunately shared the same tracking number and caused misleading information.
Our customer support team has sent an email to explain this situation. Following your request, the order has been fully canceled and a full refund has been issued. We take every customer issue seriously, and as our team provides manual responses to ensure personalized assistance, replies may sometimes take a bit longer. We truly appreciate your patience and understanding, and we will work hard to improve our communication and stock updates in the future.
