I received two of the three orders from them. Theyre good lights, though the standing lights could be taller. I have barrinas too, but I decided to replace those with the sansi lights because they use standard light plugs. The last order is the first order, Ive had that didnt get delivered to my apartment since I moved here and I order a lot of stuff. Theyve left me hanging. What will I do one day when I need to replace the bulbs? I cant trust this company.
Response from Sansi LightingOct 23, 2026
Thank you for your feedback and for liking the quality of our lights! We sincerely apologize for the frustration caused by the undelivered order—this is definitely not the experience we want you to have. We would love to look into this and get it sorted out for you right away. Could you please send an email to [email protected] with your order number and email address? Our support team responds to all inquiries within 48 hours, and we will prioritize checking your order to provide a replacement or a quick solution as soon as we receive your details.Thank you for your patience, and we look forward to resolving this for you!
TH
Torree H.
it works but it falls over all the time
i usually love the products ~ but the product i bought is prone to falling over and burning my plants. the description said that it locks in place, meaning the legs, but they dont. It has fallen and burnt many of my plants, and I would not recommend this product.
Response from Sansi LightingSep 24, 2026
Thank you for bringing this to our attention, and we are truly sorry to hear about your experience! We deeply apologize for the damage caused to your plants—we know how much care goes into growing them, and this is certainly not the standard we aim for.
Safety and product stability are top priorities for us, and we take your feedback about the locking mechanism very seriously. We would love the opportunity to make this right for you.
Could you please reach out to our support team at [email protected] with your order details? Our team will assist you right away to resolve this issue and find the best solution for you.
Thank you for your patience, and we hope to assist you soon!
HR
HRB
Light didn’t charge or work
Light didn’t charge or work
Response from Sansi LightingJul 2, 2026
Dear Customer,
We are very sorry to hear that your light did not charge or work. We want to resolve this for you right away. Please contact our support team with your order details so we can assist you with a replacement or a full refund.
CB
Charlie B.
I had been a big fan of Sansi products…
I had been a big fan of Sansi products for a number of years with various grow light products, but my recent experience has really put me off them. Last July I received two of the SANSI LED Grow Light Full Spectrum 30W Hydroponic Indoor Plants Growing Lamps that I had purchased from Sansi LED EU Official on ebay. I started using these in October/November to get my plants through the winter. By mid March, one of the lights had started to flash quite aggressively and died a few days later. I have read up on common issues, such as these lights being paired with dimmer switches or placed in locations with poor ventilation that enable them to overheat rapidly. None of these were the case with mine.
As my product was under a 2 year warranty, I contacted the supplier to ask for a replacement and was advised that I could have the replacement, but would have to pay £8 for shipping: 50% of the original cost of the item including shipping. Apparently their policy states that after 6 months, the item will be replaced but postage is at the buyer's cost. I have asked numerous times where I can find this policy, as it is mentioned nowhere on the product listing on ebay that I purchased these items from. Each time my question is ignored. I also pointed out repeatedly that this goes against UK and EU consumer laws, but again was ignored.
As I was getting anxious about having a replacement item for the light that was no longer functioning, I reluctantly agreed to pay for postage to have the item replaced. It arrived quickly, which I appreciated. However, on the day that the replacement item arrived, the other light that I had purchased last year also started flashing and is rapidly dying. For a product that the manufacturer claims only fails 1 out of 1000 times, 2 out of 2 products failing is pretty bad odds. Those products failing within a week of each other points to some pretty evident design or manufacturing issues.
This item is clearly incredibly cheap to produce due to its poor quality, which I imagine is why Sansi will so readily replace it but refuses to cover the cost of actually getting the replacement to the customer - that cost is too high for them, especially when they know how many items they need to replace. Dealing with customer service is painfully slow as there's no one operating on UK or EU time, so you get one response per day unless you're up at 4am. They also seem to be quite intent on being as uncooperative as possible. For example, I asked for an email address to send video footage of the lights to seeing as ebay chat only allows photos. Rather than just providing me with the email address, I was sent a photo of it. I really struggle to understand what the intended outcome of behaviour like this is
Response from Sansi LightingJul 2, 2026
Dear Customer,
We sincerely apologize for the poor experience and the immense frustration you have faced with our products and customer service. You are completely right, and the way your case was handled does not reflect the standards we want to uphold.
We accept full responsibility for the communication gaps and the lack of clarity regarding our policies on our eBay listings. Please rest assured that we have shared your feedback directly with our internal team to review and optimize our policy disclosures, response times, and overall support quality immediately. We are committed to making real improvements based on your review. For a much better experience and more transparent service policies, we sincerely invite you to visit our official store for your future purchases. We hope you will consider giving us another chance to show you the positive changes we are making.
AN
Anna
Bulbs failing after only a couple hundred hours.
I've had two failed bulbs within two years, with them being on only semi-regularly during winter for about 4 hours a day. For LED lighting that is absolutely shocking quality. And then they want you to pay $5 for shopping a new bulb out as well. Ridiculous.
Response from Sansi LightingJul 2, 2026
Dear Anna,
Thank you for your feedback. We are sorry for any frustration caused.
Our LED bulbs are designed to be long lasting, but performance can sometimes be affected by different usage habits and environments. To ensure our customers are covered, we offer a 2 to 5 year warranty on our products, and specifically, the bulbs for our clip on lights come with a lifetime replacement policy. For orders that are over 6 months old, customers are responsible for the shipping cost of the replacement bulb, which generally ranges from 5 to 10 dollars.
We would love to check your order details and see how we can better assist you under our warranty policy. Please feel free to reach out to our support team directly.
NF
Nicole F.
The product (4 bulb floor lamp for…
The product (4 bulb floor lamp for plants) is good enough however, it took about a month to arrive and I received mixed messages from them about shipping and delivery. I finally went to the distribution mail center and even though I supposedly received “free shipping” I had to pay $14.50 to get my package. I had one week or it was due to be sent back and that was not made clear until I researched it. So the free shipping was false, it took a month to receive, and there is no way to communicate with them. I will think twice in the future about ordering from them.
Response from Sansi LightingDec 24, 2025
Thank you for sharing your experience. We’re really sorry for the frustration this caused.
We’d like to clarify that this order was indeed shipped with free shipping. Recently, we’ve noticed an unusual situation where some local distribution centers required customers to pay an extra fee upon pickup. This is not something we intended or were informed of in advance, and we’re currently investigating the cause with our logistics partners.
For the $14.50 you paid, we will absolutely reimburse or refund it to you. Please contact our support team so we can take care of this as soon as possible.
Email: [email protected]
WhatsApp: +1 (424) 362-9533
We also sincerely apologize for the long delivery time and the confusing communication along the way. This is not the experience we want any customer to have, and your feedback helps us improve both our shipping process and customer support.
Thank you again for your honesty, and we truly hope we’ll have a chance to serve you better in the future.
