sanitmax.comReviews of sanitmax.com

Response from sanitmax.comApr 28, 2025

We’re very sorry for the delivery delays you experienced. Unfortunately, once the package leaves our warehouse, the shipping process is handled by the carrier. We are actively working with them to improve service and appreciate your patience. Please feel free to reach out to us if you still need assistance.

Response from sanitmax.comMar 17, 2025

Thank you for sharing your experience, and we apologize for the confusion. We understand your frustration regarding the missing part and the expectation that the new assembly would address the issue differently. It sounds like there was a misunderstanding about the design changes, and we regret that we didn't clarify this for you earlier. We're constantly improving our products, and some parts are indeed modified or removed in newer versions. If you still need assistance finding the correct part, please feel free to reach out to us directly. We’re happy to help resolve this for you in the best way possible.

Response from sanitmax.comMar 17, 2025

Thank you for your feedback. We're sorry to hear about your experience. We want to clarify that your floor scrubber was shipped on time, and according to our records, it was delivered on March 11. We understand that freight delivery can sometimes take longer due to the nature of heavy shipments, and we appreciate your patience in this matter. If there's anything else we can assist you with, or if there are any issues with the product, please don't hesitate to reach out to our customer service team. We value your business and are here to help!

Response from sanitmax.comMar 17, 2025

Thank you so much for your kind words! We're thrilled to hear that you're happy with the product and the delivery speed. If you ever need anything else, don't hesitate to reach out. We truly appreciate your business!