sanitmax.comReviews of sanitmax.com

The walk behind scrubber that was sent worked for a total of 10-15 minutes before breaking down. I emailed on the 3rd to customer service with no response. And again on the 5th with no response. I then put in another ticket days later with, no response. I then received an email asking for a review, I threatened litigation on the 10th for not upholding their warranty and receive a response within hours. Foremost telling me that I had never emailed them. I sent screenshots proving otherwise. I was walked through how to fix the issue and was offered a free battery or brushes for the inconvenience. I accepted the battery and said I wanted to move forward from this and continue working with them. I never recieved the battery and they again became unresponsive again. Sanitmax/sunmax responded to this comment, asking me to reach out and contact them to correct the issue. I did so a couple days after they asked me to. They did not respond to the email they suggested I send them.

Your delivery process is horrible. I have been tracking my order for three days and it says it is out for delivery all three days.

The instructions were not good whatsoever, and I had to go to YouTube to get more information on how to use the product. Once we got the machine running it did not clean or pick up the dirt from the floor and I'm now working with your company to get assistance to get the product to work or return the product.

Upon using the extractor the side handle broke neither electrical cords were securely secured and were sliding out of the housing and unit body the unit leaked water from both the middle seam of the units body and from a connection housing along the hose. I was told if I opted for a replacement I would not be able to return it. So I could receive another faulty unit and be stuck with it or have to continue an endless line of replacements due to quality issues,. That Is Not Right. At the very least I should be able to have the 2 week period to test the replacement for issues. The customer service person I felt with forgot to include a question in her email response to my outreach. Her first email stated a replacement was on its way, so I took that as the matter no longer needed monitoring. But the agent sent an additional email stating she had forgotten to ask for my approval which I was not aware of and not on the lookout for. I receive too many emails to be able to constantly monitor the inbox. So I wasn't aware of the follow up email for well over a week. The service person then blames me for running out the clock on the two week refund window glossing over the fact she had made a mistake requiring her followup email. She tells me if I opt for a replacement I can't return it even if it has issues like the first unit. As if somehow it's my fault the first unit had so many quality control issues. This entire saga has.been a huge waste of time. And the condescending customer service agent never responded to my last email including questions. It's now been over two weeks and no response.

The belt that drives the brushes will turn fine then all of a sudden catch and throw the dirt and debris right back onto the floor. Least smooth brush Ive ever encountered. I wont purchase again from them.

No real customer support or knowledge of product

In May of this year I purchased a floor scrubber machine from this company. The item weighed nearly 100 lb and was shipped in a cardboard container that was partially destroyed when it arrived it was held together with six band straps it was not a container meant to ship an item this heavy. Once I opened the shipping box and removed the floor scrubber I saw what a poorly crafted machine it really was. The machines capability was severely misrepresented by the company. I immediately repacked and rebanded the original container called the company for a return and they informed me that I would have to pay the freight. Once sanimax received the container I shipped back to them they claim that I had destroyed the electronics in the machine and otherwise damaged it Beyond repair and therefore would not give me a refund I made many attempts to contact them directly but was only able to communicate through email. I finally was forced to seek resolution through the credit card company that I used to pay for it. I will never buy anything from this company again!