sanitmax.comReviews of sanitmax.com

I got the dry ice blasting machine and after the second use 2 of the nozzles fell apart. Also the rubber hose inside kept blowing off so I had to replace the hose connectors with better ones

I rarely write reviews but I felt I needed to on their Heated Carpet Extractor. Pros- high quality machine with great heated water spray and suction, very durable and looks like it will last forever.. Priced much lower when compared to others. Rolls easily. Con- need elevator, although easy to roll if you have steps and no elevator it will be difficult to manage steps. I shopped around extensively for this and was excited to find it but need to return b/c need 2 people to take upstairs. Customer service was surprisingly accommodating and give them 5 stars also.

Wonderful customer service. Monica was quick, understanding, patient, and handled all of my issues.

Durable materials with excellent customer service. Highly recommended for anyone managing large retail, industrial, or commercial spaces.

It was easy to place my order and time for delivery was great.

Monica was very helpful and finally we got the part we needed.

Having some issues with the machine we purchased but santimax has been trying to fix the solution waiting to see what’s next. Issues have been a problem but santimax has been very helpful with the solution really good customer support!

The walk behind scrubber that was sent worked for a total of 10-15 minutes before breaking down. I emailed on the 3rd to customer service with no response. And again on the 5th with no response. I then put in another ticket days later with, no response. I then received an email asking for a review, I threatened litigation on the 10th for not upholding their warranty and receive a response within hours. Foremost telling me that I had never emailed them. I sent screenshots proving otherwise. I was walked through how to fix the issue and was offered a free battery or brushes for the inconvenience. I accepted the battery and said I wanted to move forward from this and continue working with them. I never recieved the battery and they again became unresponsive again. Sanitmax/sunmax responded to this comment, asking me to reach out and contact them to correct the issue. I did so a couple days after they asked me to. They did not respond to the email they suggested I send them.