sanitmax.comReviews of sanitmax.com

Response from sanitmax.comMar 17, 2025

Thank you for sharing your experience, and we apologize for the confusion. We understand your frustration regarding the missing part and the expectation that the new assembly would address the issue differently. It sounds like there was a misunderstanding about the design changes, and we regret that we didn't clarify this for you earlier. We're constantly improving our products, and some parts are indeed modified or removed in newer versions. If you still need assistance finding the correct part, please feel free to reach out to us directly. We’re happy to help resolve this for you in the best way possible.

Response from sanitmax.comMar 17, 2025

Thank you for your feedback. We're sorry to hear about your experience. We want to clarify that your floor scrubber was shipped on time, and according to our records, it was delivered on March 11. We understand that freight delivery can sometimes take longer due to the nature of heavy shipments, and we appreciate your patience in this matter. If there's anything else we can assist you with, or if there are any issues with the product, please don't hesitate to reach out to our customer service team. We value your business and are here to help!

Response from sanitmax.comNov 1, 2024

Thank you for sharing your experience with us! We’re glad to hear that you’re happy with the machine’s performance and that our customer service team was able to assist you. We apologize for the inconvenience of receiving the parts in separate shipments and for the delay with the U-bolts. Your feedback is invaluable as we work to streamline our shipping processes and ensure all necessary components arrive together. Please don’t hesitate to reach out if you need further assistance, and thank you for your patience and understanding. Enjoy using your machine!