Sandals ResortsReviews of sandals.com

This was the WORST vacation I have ever taken. Anywhere. We went to check in and they did not provide us with an accessible room. We spent the first night up a hill without our luggage. We got our room the next day, but it wasn't till the following evening that the resort got us our luggage. We were literally assaulted by cleaning, butlers, spa staff and photographers daily trying to upsell everything!! The management was useless in addressing our concerns. They actually told us they would "escalate" the issue and contact us today after we arrived home (big surprise...they didn't). The "premium liquor" was a joke, you can find better bottom shelf anywhere in the US. They charged us for tours we never went on. They would not refund us for the night we didn't have a room. The locals actually call it "Scamdals" instead of Sandals because of how badly they rip people off. Go spend your hard earned money somewhere else. I plan to make it one of my goals to inform everyone I can on any platform I can not to make the same terrible mistake I did. I only hope I am not too late! DO NOT GO TO SANDALS if: You have any mobility issues (stairs everywhere, some rooms up to 57 because it is 3 levels straight up a cliff and stairs to any pool or bar) You are LGBTQ+ (there are no "family" there and) You are over 150# (even small humans did not fit on the shuttles) You appreciate fine food or liquor ( you will find none there) You cannot afford a butler room (the rest of the guests are trash and assumed to be stealing things) St.Lucia is beautiful. Find another resort.

I have had several issues with Sandals regarding my recent trip to their La Toc resort in St Lucia. We had a bunch of issues with our travel arrangements, we’ve asked Sandals for some relief with the situation but they keep telling us it’s because we booked our travel. I literally had their representative book it for us over the phone because he offered. I normally would have just booked the travel myself. This guy booked our flights did not include any baggage and booked us on an airline that didn’t allow carryon bags? We spent over 700 dollars just on our baggage fees at the airports. Crazy. We also have had several unexplained charges to our credit cards on file. Some were pending charges for room holds, which I understood but there are several other large charges that I’ve been given no real explanation for. Also we had an excursion that was booked by them that was canceled and we have still yet to be refunded for even though we were told we would be. When I’ve emailed Sandals and called they have been condescending and unhelpful and honestly just unprofessional in addressing this. The customer support ticket was just closed by them instead of helping resolve the issue. The whole thing is a shame because the resort itself is nice, the staff there is great but the customer service by Sandals is atrocious and they appear to just be an untrustworthy company. I had booked another trip for 2026 that I unfortunately am going to cancel because I don’t feel that I can trust Sandals as a company and it’s just not worth it to go forward with.

We have been traveling with Sandals for 0ver 30 years now. We have always told guests we meet about Sandals Loyalty Program. What we found in our Oct/Nov 2023 trip to Jamaica is that Sandals Loyalty only goes so far, They are Loyal until they have to Give Back. Once we reached the milestone of 70 days and earned a "free" week, they stop being loyal. We haven't taken our free week yet, but have earned it, now at 79 pd nights. You start over like someone who stumbled into the Loyalty office for the 1st time. We miss Butch, and the atmosphere he build for average blue collar workers. When he was alive and you visited one of his many resorts, he made the average couple feel like aristocrats. Now the Brand only wants to promote its new resorts to fools who do not know the history. Believe it or not there are many resorts on all the Caribbean Islands that do more than Sandals. We hope other guests get treated better. We talked 2 new couples into joing Loyalty Rewards on this trip. We wish everyone the best in their travels.

Sandals taking bookings for Grand Exuma on July 30th then announce on July 31st they will be closing on August 15th for work to start to change to a beaches and all holidays cancelled. This was not decided overnight and would have taken many months in the planning/costing.I am assuming they still took bookings in the hope people will change resort and not take a refund hence another sale. I know they are in business to make money but when you treat customers as badly as this your reputation will suffer and so will your bookings.

This company absolutely misfired. My family and 3 other couples that I recruited to stay at the Bahamas Exuma location 3 months ago and paid in full just 3 days ago have just been notified that our trip has been canceled because the resort is being converted into a Beaches property. All customer service can tell me is they are sorry. There is no doubt in my mind that this has been planned for quite a while and very likely even before we signed up for the vacation. Proceed carefully with this company and be especially aware of some of their substandard resorts in Jamaica. We were going to book a vacation at their property in Curaçao but a good friend shared his experience that the customer service there was dreadful and the staff disinterested and rude. You can book with these clowns but make alternative plans in the event the company cancels your reservation at the 12th hour.

We stayed at the Sandals Royal Bohemian last week. The put us in the West Building that was full of mold and insects. During the 5 days that we were there at least four rooms were flooded from the rooms above. Some of the rooms had roaches and ants and smelled of pesticides. We were told that they didn't have any rooms available in the newer renovated section for us to move to. They said that they were aware of the problems in our building and had plans to renovate but the rooms were full of people, so they aren't going to be able to renovate until off season and then one floor at a time. In the meantime, they are still selling those rooms. The building is a safety and health hazard and should not be occupied in such poor condition. For the prices that they charge for the accommodations you expect to have the best rooms and the best service possible. The food in the French restaurant and Steak House was not good quality food. We could not get in touch with our concierge. I was very disappointed in the rooms, service, and food at this resort and would not recommend it.

I BOOKED A RESERVATION AND THEN WHEN THE FINISHING STEP CAME THROUGH IT ASKED IF I WANTED TRIP INSURANCE WHICH I DID. NOWHERE DID I SEE THAT THAT WAS NOT REFUNDABLE. I'M NOW OUT $248 AND WILL NOT BE R5ESCHEDULING ANYTHING FOR THIS TRIP OR EVER FOR SANDALS.

This was our first visit to Sandals. We stayed in a Caribbean Honeymoon Seaside Butler Suite and accidentally booked the Garden View. We didn't realize it until we got to the room, which felt dark and gloomy. Be careful of the room description versus the picture of the room when booking; the website can be a bit misleading. The room bar was well stocked with our favorite liquors, and ice was refreshed daily. The Butlers added some very nice, romantic set-ups each evening in our rooms. However, some basic amenities needed to be added to the room, such as suitcase racks, towel racks, wet bathing suit racks, and umbrellas. The room's lack of amenities and gloomyness made it feel more like a bargain all-inclusive resort than a Sandals. The beach was beautiful, with clear water and plenty of watersport activities right on the beach, including excursion pickups. The beach vendors can be a bit much but are very polite and will engage in conversation or leave you alone, depending on your engagement with them. The food in the different restaurants was excellent and better than any other all-inclusive we've stayed in. The vibe and decor were beautiful, with many beachfront dining options. The restaurant hostesses and staff could have been more engaging and seemed uninterested, and often didn't look up or make eye contact with us when greeting or taking orders, which was a bit surprising. When resort staff did randomly engage us, we were delighted, only to realize later in the conversation that they were trying to sell us something like a spa experience or a photography session, which felt a little disappointing. The Butlers were the saving grace for getting a feel for Antiguan hospitality and easily saved our opinion of the experience. Without them, we'd not know how wonderful the people of the island are. The nightly entertainment was fun and relaxing, and the karaoke at The Drunken Duck Pub was a lot of fun, with staff interaction. Overall, we had a nice, romantic, relaxing trip and enjoyed our Sandals experience enough to book another at a different location next year. We gave our recommendation rating an "eight" because, while we would recommend staying here to our friends, we would have to provide them with a few "buts."