Sandals ResortsReviews of sandals.com

as a Grenadian who migrated to the US/Canada I chose sandals Grenada to vacation with my fiancé. I had an Awesome time in butches, the staff was extremely friendly(kernel and renee @butches gave me the experience of my life) in general however after all the wonderful experience everything ended terribly. after exiting the resort I forgot my pictures so the taxi turn around so that I can go back and inquire about them. the girl on front desk (Caryl) )wasn't even Answering me when I told her why I came back(this young lady had an attitude even before I left)herself and her coworker was staring at me upset starring at me talking amongst themselves. After she called the photo studio she uttered something under her breath saying I don't need the pictures now I have two weeks to get them(because I have a strong Grenadian accent she assume I reside here). After the Photo Booth told her come choose the photos I had to ask her 5 times or more what did she say. As soon as I get in there to chose the pictures a worker (laurel/laureen) opened the door shouting at me saying what the hell are you doing here when a taxi was here 3 hours ago! this was in the presence of my fiancee and the other workers. in the moment my fiancee walked out while I looked at her astonished. this is is someone who didn't introduce themselves and was very unprofessional! she continued to question me as to why I had to use the red lane spa and so much more.... mind you I had a butler suite with complimentary spa. laurel/lauryn was even saying to me why would I want to pay for photos right after my stay and I need to pay for it before my stay! this staff is telling me when to pay for my photos. with the shame and humiliation I had to last minute change my return ticket, extended my stay at a different hotel just to see when I can get my photos. on my way out they were uttering that they thought I lived in Grenada permanently. laurel tone only changed when she realized I have other nationality. this just went a long way to show how bias the staff probably behave to local people! I didn't find it necessary to title myself as Dr or claim other nationalities to be treated like someone on a vacation! before I got my career as a MD I worked for this company about 10 years ago, I met butch and understood what he stand for. he would've been so disappointed ! im still in awe that this happened at a 'Sandals' resort.

We spent 5 nights at the Sandals Resort in Saint Lucia's Regency resort. It was the worst vacation we had ever had. The shower was broken and you couldn't control the hot water. It literally burned my neck and shoulders. We reported it Friday. They fixed it Monday evening. We requested a handicap accessible room and were told we had one on the beach. We were switched to the furthest room from the beach. The shuttle drivers were lazy and rude. Both my wife and I suffered during this trip. I ended up having to go home in a wheelchair due to their negligence with broken kneecap. They keep saying someone is reaching out to me from Sandals, but 11 days later, still nothing. The only thing about this place that was all-inclusive was the money they took from us. Complete trash experience

We have just returned from Sandals Grande Antigua. We were welcomed like long lost family. The facilities are excellent and the staff are friendly and welcoming. The food and drinks are excellent! Okay there are a few areas that need updating, but overall the place is special. Then there is that beach! Wow! Beautiful white sand against the bright blue sea.

My husband and I vacationed in November 2024 at Sandals Grenada resort. The entire resort was lovely, the staff extremely friendly & accommodating, and the food at every restaurant was extraordinary. So why only 4 stars? I have low vision and I’m legally blind. There were no yellow stripes on the edges of the numerous stair steps, especially at night when the resort lightings is low which may seem romantic for many guests but for me it was a nightmare. I had to depend on my husband’s assistance to prevent falling down the stairs located throughout the entire resort. I can only hope Sandals sees this review and resolves this issue so that others like me can truly safely enjoy the Grenada Sandals resort.

We recently stayed at Sandals in Grenada, the whole experience was fantastic! The staff were polite and very friendly, I must mention Kenley in particular, he was very friendly and extremely helpful! Will definitely be back!

Sandals Exuma closed after we had booked a golf holiday and paid through our golf travel agent, Elegant Golf. Our pleas for help were ignored by both companies other than to inform us you will need to pay an extra $5000 for an equivalent golf holiday in the area. To cancel the holiday because our flights had been booked would be extortionate too. So avoid Sandals and Elegant Golf would by my advice, we have been stitched up beyond belief.

We saved and saved to go to Curaçao for our 44th anniversary. We couldn’t wait to try the restaurants as noted online. It wasn’t much different than Golden Coral or any low cost restaurant, generic, nothing special. Not the quality advertised. Staff was snippy and just not pleasant. Way too much money for what they serve. The room did not look like the one I booked. The patio was tiny. The sunset ‘cruise’ was a joke. We sat on the floor of the boat while the driver drove very fast. Throwing us around. Snacks : generic meatballs and fried mushrooms were served out of cardboard boxes passed around by a deck hand. The music was blaring. This was sold to me as a perfect anniversary celebration. HA! What a joke!!! On the upside the snorkeling was fun and the crew was friendly. The ocean view was amazing. We would never go to a Sandals Resort again.

We booked online for a full package. It FALSELY stated we had inlcuded non-stop flights in the package price but at checkout it was removed but kept at the same price. We did not notice this as it was a tiny click box that they unclick at payment time. The day after we received an email that stated we needed to book our own flights. We were furious. Their online mailbox is full, the chat person is unbelievably dense and useless, they donot answer calls, and they will not honor the FULL INCLUSIVE pricing they state online for everything included. Of course you do NOT get your money back and you will pay if you change a thing. EXTREMELY SHADY COMPANY.