Sandals ResortsReviews of sandals.com

I canceled my reservation three almost four weeks ago and have not received my refund. This long wait time along with three customer service people telling me I have to wait another 3 weeks to get my refund from the airlines. Beginning to feel like Sandals is a disgusting company and that’s all I’m getting from this the moment I asked to cancel. If you have a service where I can book flights from your website then I should be getting all my money back no problem. Especially your customer support telling me that they cannot do anything and I just have to wait is bad business. Why offer a service where you have no control apparently? Where your customer services tells me to wait 2 months and then call back if I haven’t gotten it yet? What kind business is that? Planned on rescheduling but after this I will never recommend, will never book with sandals again. Absolutely horrible experience.

SANDALS MONTEGO BAY Second trip to this resort, first to get married then back for our 25th wedding anniversary and yet again didn’t disappoint. Absolutely stunning place, on arrival was slightly let down by the greeting and very limited information about the resort restaurants and activities available, later found out its all on the app but should of been made aware at the meet and greet that never happened when we arrived but after that everything was amazing. Spotlessly clean extremely friendly and helpful staff, and the room was extremely good, big comfortable bed, tv, nice walk in shower and staff kept on top of restocking the mini bar and fridge, swim up pool to our room was also fantastic. Food was excellent and yes one restaurant you had to book in advance but no issues getting a reservation, main food hall always had a good choice of food and breakfast with omelettes made to order were lovely. You could also order pizza and burgers at the beach restaurant and to finish it off the ice cream parlour was a favourite of mine. You could order to your room which we did a few times and service was quick and the food was always great. The activities included snorkelling, paddle boarding, tubing, kayaking and sailing all included in your stay were excellent and the staff really helpful if you’ve never done them before. Night time entertainment was also fabulous with a really good mixture throughout our two week stay. Extra bonus on the last day as our flight was not till late. We could stay in our room and not have to rush around to be out by eleven in the morning then hang around all day, which was great and a big thank you to the front desk for sorting that out for us. Yes you are close to the airport and planes take off during the day but not a problem on a night as you only get the odd one and after a nine and a half hour flight was thankful that the resort is so close to the airport. Big thank you also to Crazy kris and Shania, good company and always had time for a chat or help us with any questions we had.

I deeply regret not reading the reviews before booking. Every negative comment was 100% accurate. My wife and I chose Sandals Montego Bay for our honeymoon, trusting the brand’s reputation. Big mistake. We booked the Beachfront Grande Luxe Club Level Junior Suite with Balcony Tranquility Tub — a name that promised luxury and serenity. What we got was neither. Despite providing proof of our recent wedding, we received none of the honeymoon touches they advertise — no rose petals, no romantic gestures, nothing. Well, except for a chilled $8 bottle of champagne. Only after reaching out to the online services with no response until speaking with a manager. So I guess that’s supposed to make it even? The room? Far from beachfront — our view was of a basketball court, not the ocean. The tranquility tub and the “luxe” feel? Total letdowns. It felt generic at best. Here’s the catch they don’t tell you: Unless you pay for a butler, don’t expect: Shaded seating at the beach or pool (it’s all “claimed” for butler guests) Restaurant access without ridiculous waits only if you have a butler. Only one restaurant has a reservation and you’ll have to make it a week in advance. It’s all about upselling once you’re there. As for the pools, the claim of “17” is incredibly misleading. Only two tiny pools are actually public — the rest are small plunge pools attached to certain rooms and are honestly not impressive at all. And let’s not forget the noise: the resort is right next to the airport. Constant takeoffs shake your room and drown out any attempt at peace. Romantic getaway? Not even close.This place felt more like a tourist trap than a luxury resort. If you’re planning something special — especially a honeymoon — I strongly recommend looking elsewhere. The Sandals name doesn’t mean what it used to. For the activities such as the catamaran boating experience have fun being squished with another 10 couples. For the luminescent water experience have fun driving an hour back and forth to wait an hour to swim for five minutes. For the horse ride on the beach. The experience was completely misrepresented — instead of galloping along the beach as shown in the photos, we rode a dirt trail with a brief, five-minute dip in shallow water. No beach, no gallop — just a tourist trap disguised as something special. On top of that, the return shuttle made multiple hotel stops, adding an extra hour to the trip — a detail that could’ve easily been disclosed in advance but wasn’t. And SANDALS don’t you dare come at me with your fake, copy-paste “we’re sorry to hear this” garbage — you don’t care, and you never did. Save the PR spin for someone dumb enough to believe it.

Sandals Antigua. This was my wife's and my second visit to the all-inclusive Sandals brand and it was a great resort. The site needs a bit of a refurbishment here and there but people at Sandals, as ever, are what made the trip. We really were treated like returning family. The food and drink was, as always, excellent. Desmond, the trainer in the gym, was superb as was Jennifer who cleaned our room every day. There's something relaxing about enjoying a cocktail, discussing the "signature" of that cocktail maker and being able to say "sounds great, I'll try that now too, please!" without worrying about the bill. Sailing, snorkelling, a great beach, lovely pools.... It's not cheap but good value. Special mention must also go to Latisha in the Loyalty Office who set up our next trip and (looking online) seems to have got us a stunning deal.

Sandals Royal Barbados has a plethora of issues. A complete disaster of a resort, and service. I felt as though they tried to silence me with bare compensation. I posted the full details on trip advisor. Same title. Do better.

We stayed at the Sandals Royal Bahamian on Nassau in the Bahamas, what an amazing vacation! I want to thank our team of Butlers- Kevinson and Sterling, they made our honeymoon so special❤️. Keisha at Komotto made our last night memorable by getting us in to see Chef Ron put on quite a show!! We loved it so much we booked 3 more trips with T-Squared (amazing human💕) in the loyalty booking office!!

We were at Sandals Grenada recently. We found this resort to be the best Sandals we have been to so far. The service was truly amazing and the grounds are immaculate. There were some stand out individuals who deserve a special mention. We were fortunate to be stuck here an extra week due to the recent fire at Heathrow, and were so greatful to Sandals for there help and assistance. It would seem that nothing is too much trouble and the staff are really committed to ensuring the guests happiness. Here goes for those special mentions... Kisselle was the truly stand out performer, entertaining, efficient fast and super hard working I need someone like her here in the UK! She was brilliant and for me the best at the resort. Stevon at the poolside was so attentive helping with unbrellas and moving sunbeds and always checking on us. He was so good and again very hard working. Rachel in the Cafe was so funny with her cracks and great service. Nolyn at Neptunes was also a lovely person and very attentive. Jayvon at the pool was clearly learning from Kisselle and is already providing great service and a bit of humour too. Adam in Romana was great as was Kesron in Spices. Jennifer was particularly helpful when Virgin cancelled our flight. She worked wonders to help us. On the last day we met the General Manager Peter Fraser who was a true Gent. His influence on the staff is easy to see and he has a great team following his remarkable guidence. Our Butler Randal was also very good. This resort attracts such a lovely selection of guests and we made many great friends from various parts of the world. Overall this is a magnificent resort and one we will visit again. The rooms were generous and well appointed. The view was great and the longer we stayed the more we appreciated it. We were there for nearly 3 weeks and absolutely loved it!

We were at Sandals Curacao last week and Had a wonderful Time. I have been to several different Sandals and found this one to be Excellent in every way. The workers there were outstanding. To name a few Jurynella from Loyality, Ann from Housekeeping, Cesar, Maelle, Shuvensly, Sascha, Jean Marie, Odalys, Richmario, Ivonnely, Karisha, Onika, Giomarlice, Jaimy, Talisha, Samantha, Orine, Ezequiel, Joandy, Terrence, Shaquan, Angela B., Kathy, Christopher. It was a wonderful Experience!!! We will Return!!!