Sandals ResortsReviews of sandals.com

My husband and I decided to cancel our trip to Jamaica due to the US issued travel advisory. (We booked May 5, the travel advisory was issued May 10). When I was in the process of canceling and the customer service representative asked why - I told him that we would like to visit another time due to the US travel advisory. He told me that the advisory only applied to certain areas and not Sandals. I told him that I realized Sandals may not have those issues, but I was more comfortable booking another time because the travel advisory applies to all of Jamaica and specifically mentions sexual assaults at all inclusive resorts. He told me to show him where the reviews of the resort were that said this. Highly inappropriate. Choosing to cancel a booking based on my home country's travel advisory (especially those mentioning sexual assaults) is not something I should have to justify. It sucks that we don't get our travel insurance back. We cancelled 3 weeks after booking. I asked to speak with a member from corporate or higher up - he said that I could not. Before ending the chat, he said "Sandals does not have sexual assault issues." Seems odd to me.

Horrible experience at Sandals Bahamas! Do not waste your money. Property is rundown, staff is surly, food is mediocre at best. They almost sent our luggage back to the airport instead of to our room, they messed up the date of a romantic beach dinner my husband planned and paid extra for, and then tried to blame us. Management is useless at making things right. We wrote a detailed email to Customer Support 2 weeks ago and have not heard a word. From top to bottom the staff at this resort doesn't give a hoot about customer satisfaction. We wasted $8000 and will never go to another sandals again.

Needed to cancel a trip due to family concerns. When we booked we were not informed that trip insurance charge of $248 was not refundable. Despite this, company refused to issue a credit, although transaction was less than on week old.

This is the forth sandals we stayed at and I must say this was the poorest one. Food was terrible and always served cold, staff makes you feel that you are a inconvenience being there. You wait in line a long time to get a table in the restaurants even though there are not lines they look at you and walk bye the empty table hoping you will go away. They are short on material such as bedding wash cloths. I waited 15 to 20 Min for a spare room key only to be told sorry we have none . This Is not a 5 star resort. I complained to melaine the guest relation manager who listens well and a excellent person for the hotel to improve on if the listen to her They offered Me 3000 points which is 125 USd with a release to sign that I will not tell anything 3rd parties. Keep your money I would rather tell future guest to ward them off. Resort is beautiful and laid out nice dive crew is excellent. Most dives sites were dead few fish and lots of wrecks to dive in the outside only. Save your Money and go to saint Lucas which is a outstanding sandals resort

Our room is not clean. It smells so musty that it’s burning my throat. I called and made them aware. They would send housekeeping but that won’t help the nasty smell. I won’t be back here

Rip off and a Scam - legal scam model explained 1) Flight tickets: the city I live in to the Jamaica on WestJet website is 400$ a ticket. the 100% same ticket, same flight same class sandals sold to me for 1200+ 1A) all -inclusive hides these crazy pumped up charges. 1B) even if you cancel the rooms they already made a lot money from your tickets 1C) if they made so much profit on the tickets, they have a huge scope to give refunds, or at least partial refunds ( if you buy tickets on westjet website you get 100% credit) 1D) they will claim they make no profit on the tickets so the extra money just went into think air 1E) when you fall into a scam it is not by force or at gun point it is because they sweet talk / marketing and make you give your money to them. and now you are the fool for being scammed not the scammer. same story I am the fool for trusting them and giving them money. when I asked them about how a 400$ ticket is charged at 1200+ their reply was I did it like I gave them the money so it's my fault. ( I gave them the money because I believed them when hey said they make no profit on air tickets ) so basically they will lie and if you fall for their lie you are the fool. 2) Hospitality: lol, they are no way close to 5 star service. I have stayed at a wide range of hotels ( class wise) and also worked in the hotel industry for 3 years. and I give them 1/5 stars for hospitality 3) Stay: much better stays are available at much cheaper rates. 4) this place is close to a 2 or 3 star.

Our party of 4 as a return to Sandals but 1st for Bahamas was so disappointing on rooms, food, drinks and that Sandals seems to be the level what we expect only if you upgrade to butler service. Which for what we spent we would never upgrade for what use to be all included. Sad but true never going back

If you expect Sandals to be a top end hotel, please read this and other true reviews before booking and ignore the obvious “ghost” reviews written by people who obviously never stayed in this hotel. It is not a really awful hotel, it is simply not what one would expect from a top class hotel. Arrival. - Plane arrived on time and no problem at customs, however around 10 guests had to wait for over half an hour before the minibus turned up. No apologies or reason provided? The Welcome. - not particularly inspiring but OK. We were given a poorly photocopied A4 showing the restaurants but when we asked if there was a list of entertainments they said they did not have enough photocopies so we had to photograph another photocopied sheet with our phones. The Rooms - very underwhelming compared to other top end hotels. Clean but pretty tired and in need of an update. Both sinks did not drain properly and the shower did not have a hand held head, only a rain shower. [not always suitable for ladies who do not wish to wash their hair every shower as my wife informs me] They did not provide some basic items such as slippers, ear buds or even a laundry bag. Communications. - The internet continually dropped out and had to be reset for every use. There as a large television but no guidance or instructions of how to access any global news such as BBC or CNN. Swimming. - The pool we used was fine but there was often no towels available until mid morning. Some guests became aware of the shortage and took fresh towels to there room to ensure they had towels for the morning. Bars and Coffee. - Bars were very hit and miss, in many cases running out of bottles of water. Getting a drink was never quick and often it seemed the staff were talking [or shouting] amongst themselves while there was a queue. The coffee machines in some lobbies were a bit of a joke. In the morning they were often not working or there was no take away cups. very unreliable. I did ask a member of staff if she could get me some cups and suggested I walk to the other side of the hotel where they “might” have cups. [unbelievable!] One strange thing we noticed was none of the bars appeared to have a glass washing machine, everything was washed by hand??? Surely unacceptable in a so called “high end hotel” Restaurants. - Service. One of the most disappointing issues. Regularly there was a long queue at many of the desks and no one to seat the guests, over 10 minutes in one case with around 20 guests waiting [Spices lunch] There was often a long queue at the non booking restaurants and guests being told to come back in an hour in spite of the restaurants having more than half of their tables unoccupied. [ Portofino evening was the worst for this] The desk lady was extremely rude and officious. One evening when we went to the desk to ask for a table for 2 she just shouted “come back in 1 hour without even looking up from her desk and making eye contact. After speaking to some other guests we were not the only ones who experienced this unacceptable behaviour. Restaurants. - Food. Other than the Bombay which was excellent the food was extremely average. in one case a monkfish dinner was inedible and in another some ribs were so dried up it was impossible to get the meat off the bone. In one restaurant a glass of red wine for me and a glass of white wine for my wife were served 10 minutes apart. [obviously ordered together] Average waiting time for lunch at Mariner/Dinos was always minimum 45 minutes plus. Steaks were certainly not up to standard in quality or portion size. There were a couple of incidents where some guests did not follow dress codes. In one case a man dripping wet from the swimming pool with no top and bare feet was allowed to wander around “Spices” lunch buffet. It would be easy to blame much of the above issues on staff but it is pretty obvious the problems is a lack of good management and proper staff training. Most of the staff were simply not trained to a professional standard however a small percentage were simply rude and offensive. Simply this hotels brands itself way above it’s level and comes nowhere near other similar resorts in the same price range. There are many much better hotels available offering a much higher level of holiday at a similar or even less cost. Sandals Barbados is over priced, over rated and not worth the money. Never again!