Sana BenefitsReviews of sanabenefits.com

Quick, accurate implementation Excellent communication

Just have lots of doctors out of coverage, too expensive, bad customer service

Our insurance coverage is amazing! I also love the fact that you get to talk to a customer service agent that knows what they're doing. They will follow up with you on questions as well. Their customer service it good all the way around. I've never had an experience like this with an insurance company before. I'm trying to send everyone we know ya'lls way.

I had spine surgery on 12/4/22, at the time of my surgery Cigna was my primary insurance and Sana was secondary, my employer just got Sana on 22/1/22 for our small company. To be honest Sana is simple, easy, understanding and a million other good words to say about health insurance, Cigna seemed like it was a hassle at every turn in this back problem, they were a bigger pain than the back was. My boss researched insurance far and wide when he decided to get company insurance and I believe he made an excellent decision aquired Sana. I’m 63 and since the government took over healthcare it’s been a nightmare, Sana is a dream come true, it’s like health insurance from, as that old saying goes, back in the day. I just read reviews and it’s hard to believe the bad reviews. Some of the bad ones I got the feeling that they didn’t want to do anything but go to their Dr. pay their copay and that’s it, they didn’t want to put any effort into using this insurance. I added mine and my wife’s Dr.’s, my surgeon and his entire group of Orthopedic Surgeons, the labs, the radiology companies, pharmacies, the hospital, everything into their invite a provider section of my patient portal and everyone was brought on board in a few days. Every time I have to call them they are very polite and professional, they have solved every issue immediately. That’s why it’s hard to understand these bad reviews. I’m going to say that there’s people that can never be satisfied, if you fed them steak, they would want fish, so give them fish, they want chicken, they only write disconcerting reviews because it makes them feel good.

Emily and really the whole Sana Team is exceptional! Their member advocacy is the best! Thank you for all you do, Sana!

The office was beautiful and the staff was great!!

So much of my costs were covered! A lot of useful resources as well!

It is very difficult finding in network facilities. Medical facilities are not familiar with your company. Therefore it is very irritating to be confronted with this issue especially when you are not feeling well and just want to be seen. I have very few sick visits, but unfortunately I was pretty ill and had a very unsatisfied experience. I've worked in the medical field, and I understand it takes a while to get companies familiar with your benefits and policies, but there should be a central line that can direct to a nearby in network facility. I think that needs a great deal of improvement. And Rx do not seem to be any better.....