Sana BenefitsReviews of sanabenefits.com

Excellent company to work with. Everyone has been helpful and made the entire enrollment process go smoothly

Their benefits cover so much and there are so many no out of pocket options. Many medical practices don’t know of sana or healthsmart network but they work with your provider directly and supply a debit card to cover costs in the meantime.

Hello and thanks for allowing us to review our experience with SANA. Your company is extremely difficult to communicate with both as a broker and as an insured. in our experience Phones are NEVER answered at Sana. Your v mail system says wait times are "3 minutes" however we always stay on hold until default v-mail 11-12 minutes with forced vmail and then nobody ever calls us back; it is truly like vmails land in a black hole. Your service team hides behind robot chat lines that are not helpful.... only frustrating and vmail that are not answered. We do not have a Sana sales rep; we do not have a Sana service rep; there is not a Sana regional manager that is accessible or helpful when we need response.... The "date of this response" is ongoing. We tried for three weeks to speak with someone to no avail. I have left several emails and several voicemails over the last three weeks that are still unanswered. Again Thanks for allowing us to rate our experience. one star is generous but the lowest offered; zero response deserves a zero star. We like the Sana product and hope the experience for clients gets better .. we need a service model that is renewable based on customer and broker experiences not just low rates.

This was absolutely the easiest transition to a new insurance company I have experienced in my 15 years at Bridgeport Animal Hospital. My staff and I love the tech savviness of Sana and appreciate how this company keeps you up to date through the renewal process. Keep up the good work Sana. We will let you know how easy it is to use in near future. Kim H

Customer service was a God send! Was able to find a solution to my immediate problem.

Gravely disappointed

There really needs to be some training the Admin. I don't know how to maneuver in the system to answer my employees questions.

Customer Service is phenomenal. Lucky to be partnered with a company like you.