Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Kirby
Bought a bridal set with a anniversary band and had all 3 soldered together. Little did I know they only sold me the warranty to the bridal set. Now when I send it off to he replated they want to charge me for the 3rd ring. Manager is rude and customer service sucks.
Customer
Very dissatisfied with the earrings I received. The pictures online do not mirror the earrings purchased. Tried to return but to no avail as returns/exchanges are not accepted given bankruptcy filings. However, it is unfair and deceptive when online picture show one quality of earrings and the pair received look nothing like the picture online. Also, only offered a $50 credit to appease me on my purchase that I did not want based on what I received. Overall, do not buy these earrings and if you do please check to make sure it is the quality you want based on the information listed.
Customer
Easy and convenient way to buy online. Great service
Customer
With much anticipation, I knew there might be a chance I might be disappointed,not the case, this ring is stunning it’s beautiful it’s brilliant, I would recommend this particular ring to anyone! it’s been about five years since I’ve been this pleased with any purchase!thank you very much Samuels!!! Well done!
Cedric
I loved samuels when I bought my wife’s engagement ring, but this last purchase experience was horrible. I bought a pair of diamond earrings but they weren’t the size I wanted. When I tried to set up an exchange where I was will to pay $1000 more no one was willing to help me. Smh not the experience I expected
Customer
Took me four weeks to receive a ring I ordered.
Mary
Samuel is just a big scam they said no interest rate for 5yrs and they will charge you finance charges. And then you will pay at the store because they said you can pay at the store on or before the due date and they will charge you a late fee. I’ve tried calling customer service of commenity and they are so rude. Cannot even help you and they said i am not supposed to pay at the store? They coordinate with them and tell them to inform everyone not to pay at the store. I find it really odd. Looks like they just wanna keep on charging their customers. Very bad experience with company.
Rose P.
The order was a sale online delivered to the Amarillo Samuels Jewelers. The earrings were very pretty and will be very versatile. I received the notice of delivery in a timely manner and the staff were helpful.
