SamCartReviews of samcart.com

Over promised and under deliver. Bought SamCart and built my 1page sale funnel. Set up custom SSL and every is configured but they don't provide tech support to do their job on the back end for my custom URL to work. When I reached tech support, all I got is generic AI message and putting in queue.

While I will admit that Samcart has some great features - funnels, upsells, responsive live humans for customer service with great communication skills - overall, this service has caused me a lot of headaches. I have found that there are many CORE FEATURES lacking that cause major issues for me. Tons of bugs in their page building features - things that cost me money like checkout buttons with no colors and only borders (bad UI), no way to send out manual emails to your customer list (must import to a third party platform manually, such as Mailchimp), and if you plan on doing something like automated cart abandonment follow-up, be prepared to use tons of complicated tech and multiple third-party setups to make it happen. In short: it is not as straightforward as they market. Speaking of marketing, I have caught them in a marketing LIE through their paid ads claiming their AI can write the copy on your sales page, design it for you, and all these magical things in only SECONDS. I asked their customer service multiple times how to do this, and they said it wasn't possible, effectively misleading new people to sign up. Be aware. I was highly disappointed in their lack of integrity. Finally, I moved to Samcart from Payhip. While the checkout process is much more robust and I appreciate the ability to upsell, cross-sell, add order bumps, etc. it has much to improve in its reporting functions. Payhip is much more simple in the checkout process but at least it offers built in VAT (Samcart adds it to the final checkout price, making customers complain to me about the surprise total), reporting on Samcart does not include fees nor refunds from third parties such as Stripe, and I have to manually calculate the VAT, refund adjustments, and fees that belong to Samcart vs other platforms I use. In short: it is an accounting nightmare prone to human errors and missing information. Even more basic platforms have these features. Seriously concerning, Samcart! For as much as Samcart charges and how much effort they put into marketing, I believe they need to stop focusing on constantly adding shiny new features and improve their core features. I am also disappointed in their lack of integrity catching them in full-on lies in their ads and under-delivering. On a positive note, their customer service is amazing (but I pay for live chat, otherwise you have to wait a while for answers by email) and I really like the options on their checkout pages. In summary - there is much to be improved in very important areas like accounting features, email features and integrations, and not overpromising what they cannot deliver. Their #1 goal is getting more clients over integrity of the product. Use at your own discretion.

⭐️⭐️ Two Stars – Not Ready for Physical Product Subscriptions SamCart may work well for digital products, but if you sell physical products with subscriptions, proceed with extreme caution. We are a Top 100 Small Business in the United States, and we migrated to SamCart expecting a streamlined, scalable subscription experience. Instead, this switch caused months of operational disruption due to fundamental limitations with physical products. The most serious issue was shipping on subscriptions. SamCart charges shipping per product on every rebill, rather than once per order. What should have been a single $7 shipping charge per cycle was instead applied to each item in the subscription, resulting in customers being overcharged by $20+ per cycle. This directly impacts customer trust and retention. The “solution” provided by support was a workaround requiring duplicate versions of every product: • One product with shipping enabled • Another with shipping disabled for order bumps This is not scalable for a real physical-goods business. Even more problematic: once a customer purchases a product, that product becomes locked and cannot be edited. Any issue with pricing, shipping, or subscription logic requires duplicating the product and creating an entirely new one just to fix mistakes. This leads to product sprawl, operational confusion, and unnecessary risk. Customer support was also slow and not particularly helpful, with long response times and no clear ownership of the problem. We were told the system was “being tested” while customers were actively being overcharged. This transition hurt our business for several months until we were able to unwind the setup and move back to Shopify, where shipping logic works correctly, subscription products are editable, and fulfillment and checkout live in one system. SamCart has potential, but it is not production-ready for physical product subscriptions. If you sell supplements, consumables, or any recurring physical goods, this platform still has significant growth to do.

Very difficult to use and get support. Perhaps the support would be better someday, but not now.

SamCart makes getting your digital products ready for sales as easy as it can be. Streamlined processes for creating sales pages, landing pages and even entire digital products like e-books and courses are available with step by step instructions by the founders and team. I have launched my first digital product and made dozens of sales in. my first few weeks. The buyer experience is quick and seemless with upsells ealily integrated. A++ experience for myself and many others I have spoken with

So far I love SamCart. The program itself is relatively easy to use and the price reasonable. When I've had issues customer support has been fantastic, quick, helpful and patient. Patricia F. was super amazing. For me Customer service trumps price any day in my decision making and SamCart does that well in addition to everything else. Loving it.

The biggest barrier to any piece of software is support. Basically simply knowing how to use the platform to actually accomplish the thing you set out to do, and the entire reason you’re even with the company to begin with. The problem then with Samcart is they have very general help guides that almost never actually help you accomplish the task at hand. Then they offer dedicated live help at a small upcharge which sounds great but is no where to be found. When you email support, you get an Ai bot responding with the same garbage non-answers.. just more articles. The way they keep you going is is with motivational videos telling you how easy it is and how Samcart is the best thing since sliced bread… The biggest annoyance is the lack of customization.. it’s abyssmal… as a funnel builder, this alone was enough for me to opt out.

I faced a technical issue that I needed immediate fast action on and I had a wonderful experience with the team. They took my problem very seriously and resolved within a short space of time. Highly recommend.