Sandra R.
Have place several orders with the …
Have place several orders with the company. Last order I bought 2 Clown fish and some other things so that I would get free shipping. One of the Clown fish barely survived acclimation. Contacted the company right away, took a picture of the dead fish in a bowl and told them that I would like another fish of the same as I wanted a pair.They told me they only issue store credit and if I wanted another fish I would have to pay shipping and another $9.99 for their handling fee. Since I didn't pay shipping in the beginning this is completely unacceptable. I will do all the rest of my business with Live Aquaria. I have had much better luck with them and their free shipping is really free....no $9.99 handling fee...and their guarantee is much better. If something doesn't make it they send out a replacement without charging you a shipping fee. So now I am adding an edit to my review.I was contacted by customer support about my review. I was told that my credit was handled correctly and that is their policy. I still have an issue with this policy so I won't order from them again because things happen and not all fish survive so I don't want to end up in the same position of wanting another fish and having to pay $9.99 handling fee + a shipping fee. They did however take away my store credit and credited my original form of payment.
Response from Saltwaterfish.comOct 2, 2017
Thank you for your feedback. Our customer service team is available to assist with any issue that may arise from ordering through delivery. Please reach out to us by phone 772-462-0203, chat, or email [email protected]