Saltwaterfish.comReviews of saltwaterfish.com

Excellent prices and product's great to do business with.

The low cost of $75 for shipping makes a tremendous difference. The items I have received have been packed well, arrived on time, and have been good quality. I recommend them highly.

Very Good experience

Very responsive and helpful when ordering and needing a fish replaced.

Nice site and a great selection and prices.

We were pretty avid shoppers of Saltwater fish until they sent us a dead fish. Guess it died in route. Reached out and didn't hear till the next day. Well what do you do with a dead fish? We flushed it down the toilet, after confirming it was actually dead. Reached out to them, and will not be getting another fish or a refund, because we didn't take a picture of the dead fish on a white background. I mean if this is how you treat loyal customers, this is how you lose loyal customers. Will be taking the 100% business we gave your company elsewhere.

one of my clown fish arrived DOA

I was a bit skeptical about placing an online order for invertebrates but after reading some of the reviews I decided to go ahead and place my order. After placing my order I received an email stating that some of the items could not be shipped because they failed inspection. I asked what that meant and they had no answer for me. So I chose a few of the replacements. I did receive the items quickly but half of them died the next day due to the fact that the packing was so poor everything was frozen inside the box . I contacted customer support finally through a text and they gave me the runaround on refunds and the dead invertebrates. They still have not contacted me back I will never shop with these people again it seems like a one person show. If you try to contact them by phone their voicemail says they are Helping all the other customers but it’s a lie because even when you leave a message they never call you back. Do yourself a favor and shop elsewhere this company is not reparable. One other thing you never know what size of the items you will get. I have been in this hobby for over 40 years and I know what a medium star fish looks like a best I receive a small starfish and that’s the case for most of the other pieces I have received. Half of my order is dead and I can’t even get a response.