Sage Home LoansReviews of sagehomeloans.com

The loan officer was very professional and helpful. The loan processor was not very communicative and I got surprise requests for documents just before closing. Also, I got the final closing disclosures just before my bank's wire transfer cutoff time on the day before closing which was stressful. My main complaint though is the website. What a buggy mess. I got a blank page when trying to log in for the couple weeks leading up to closing. I am a developer myself so I inspected the blank page and there were tons of fairly basic errors preventing it from rendering properly. I opened the website on firefox, chrome and safari to similar results. Also, every time I inquire about rates on the website, it registered me as a new preapproval request, even though I already had an account. This caused me to get emails saying "Just checking in on the home search - do you need anything refreshed right now on your preapproval?" when I had already gone under contract on a house with Sage.

Be careful. The loan processing team was late on my notice to perform date. Underwriting is very unorganized and requested the same documents that I had submitted several times already. Loan application process was easy and fast but the team needs has to be more communicative. They were speaking to my real estate agent about financial information and documents required. Not the right person. After underwriting approval, they scheduled the signing at 11:30am the following day. Underwriting didnt send the documents to the mobile notary until 11:00am on the day of signing. This made the notary 25min late to the appointment and my wife late for work and close to the cut off for wire transfers through the bank. If you go with them expect to spoon feed them everything and the same documents over and over and over and over again

J.T. and Stacy were both phenomenal when it came to communication from start to finish on the loan process. They were ready and willing to answer my questions and help me get set up with Sage on refinancing my mortgage loan. Job well done!

Process was smooth and happy to recommend Sage Home Loans for all my friends.

John Robert’s was fantastic!

Sage's rates are very competitive, if not the best. They don't penalize you for not escrowing your insurance or taxes. That alone will make them worth considering. The initial intake with the loan originator/officer (Marlena Cheeks) was awesome. She always answered my calls or returned them promptly. She kept her word in all respects. The website was easy to use initially. After locking in, is where things started to degrade. Sage hands you off to another person for successive steps. The service was not great afterwards. The next person was hard to reach, didn't return calls and was not responsive in a timely manner. The website was flaky. Never figured that out. I wish your initial person was the same throughout the whole process. They need to figure out the website issue. Lastly, they need to keep customer advised in between steps and keep up-to-date on major status items.

Tamera, was amazing to work with. She was a wealth of knowledge and professional.

It was a frustrating at first due to several changes in personnel assigned to our loan, but in the final third (after the 2nd loan officer and 2nd loan processor), things started to happen and our loan was approved, even if 7 days late (4 days after original closing date).