SagedentalReviews of sagedental.com

The dentist service is reasonable but the service at the front desk is horrible. Rude people who forget to return calls and you are always left waiting a long time to be answered.

I had an appointment to get my teeth cleaned. At the time of making appointment, I stated I did not want x-rays only a teeth cleaning. They said ok. But when i got there this morning for my dental teeth cleaning only, they refused to do it unless I had the x-rays. Needless to say I left! They never should have wasted my time. This place is all about running up bill to insurance company, Don't go there.

They have gone through three dentists in a month. They fired the entire front desk, not that any of them had a clue as to what was going on anyway. They could not figure a bill out ever. This office is in Dunnellon, and AR this rate they won't be there long. Don't go there!

I would avoid this outfit. They kept me waiting for an hour in the chair and when I asked how much longer I would have to wait, the lady became indignant. left. I walked out, never to return. If you look deep into reviews, other than one site which looks stacked by "unverifed patients" the majority of reviews give Sage under two stars.

Avoid them like the plague!! If you care about your money, stay away from this place, it’s a factory, they only care about how much $$ they can pull out of your pocket. Worst dental clinic in the entire world. They will bleed your insurance and then add thousands of dollars as out of pocket cost.

I feel compelled to warn you against visiting Wellington trace Sage Dental location and seeking the services of Dr. Sunghee Ahn, D.M.D. Dr. Ahn, exhibits an egregious lack of bedside manner, she is unapologetically rude, and blamed me for her own shortcomings in care with administering local anesthesia for a root canal procedure. Let's rewind to the beginning: my appointment was scheduled for 3 pm, yet I didn't see Dr. Ahn until 4:15 pm. Throughout the wait, there were no updates or apologies offered unless I specifically asked. When Dr. Ahn finally entered the room, she failed to introduce herself or clarify her role as the doctor. She wasn't wearing scrubs or a white coat to signify her position, and her attire lacked any indication that she was the doctor. Additionally, I observed that she didn't wash her hands before putting on gloves. After donning the gloves, instead of addressing me directly, she began interacting with the computer mouse, and begin initiating treatment with her contaminated gloves after I had to confirm her identity as the doctor. Upon finally being attended to, Dr. Sunghee, after being moved to 4 different patient chairs, she administered what I assume was local anesthesia into my mouth as she was also talking with the two techs. Therefore It is evident she was distracted and not paying attention to where she placed the needle. Dr. Sugnhee Ahn then left the room. Very shortly after the injection my jaw became locked, which did not seem normal at all. Despite expressing my distress to the staff with the little mouth movement I could do, the techs dismissed my concerns as well, attributing it to the numbness. Dr. Sunghee returned, and again I expressed my concern and she stated that the injection had gone into a muscle, causing the lock, which she claimed would resolve within a week with jaw exercises but if I do not do the exercises it could possibly cause permanent damage to my jaw. Dr. Sunghee Ahn had the audacity to inform me that she couldn't proceed with the procedure and abruptly canceled my appointment, all because my jaw had locked – which, let's be clear, was entirely her fault. She had the nerve to blame my anatomy for her botched injection, brushing it off as if it's some common occurrence. Then, as if that wasn't infuriating enough, her so-called solution was to give me two options: either reschedule the procedure or simply never come back to her. That's the garbage she fed me while I'm sitting there, visibly upset and freaking out because my jaw is locked! And if that wasn't bad enough, she had the nerve to comment on my distress saying “ aw she’s angry” to her techs, as if it's some kind of joke. One of the techs had the sense to at least call her out, telling her it's not appropriate to say such things in front of a patient. This woman is an absolute nightmare and has no business being a doctor. All she did was scribble down a prescription for an antibiotic and a steroid and call it a day. Disgraceful doesn't even begin to cover it! Given my inability to speak due to the distressing situation, I relied on a family member to contact the office on my behalf in order to speak with a manager. The individual who identified himself as Joey expressed discomfort in providing his last name, which I reluctantly accepted. However, Joey's responses to our inquiries regarding the establishment's policies and procedures for handling unsatisfactory appointments left much to be desired; he admitted to being unaware of such protocols. Furthermore, Joey was unable to provide us with contact information for someone higher in authority to whom we could direct a formal complaint. Unfortunately, Joey exhibited a glaring lack of empathy and customer service skills throughout our interaction. Faced with a lack of satisfactory answers from the managerial level, I resorted to utilizing the power of modern technology. With the aid of an online search, I promptly lodged a formal complaint with Sage Dental's corporate office in Boca Raton. Fortunately, the representative with whom I spoke was exceedingly helpful and assured me that the district manager would be in contact within a week. Rest assured, I intend to diligently follow up on this matter precisely one week from now, armed with the provided phone number and direct line. I end with the experience at Sage Dental on Wellington Trace was nothing short of appalling. Dr. Sunghee Ahn's conduct was utterly unacceptable, and the individual who identified himself as "Joey" displayed a profound level of cluelessness and ineptitude unbecoming of a manager.

I wish I would’ve read the reviews before I went. I went in as a new patient for my normal cleaning and x rays. after my x rays I was told I had no new cavities, but it would be beneficial for me to have two of my current fillings removed and replaced with porcelain (no pain, discomfort, or looseness so unsure why anyone would ever recommend this) and an intermediate cleaning, as well as some other services. I was then quoted $2,300 for all services! I requested only to have my regular cleaning and was told they cannot do a regular cleaning, but could do the more expensive “intermediate” cleaning. I left and am going to a different dentist. I have called my insurance and let them know about the situation as I am now being charged by this place for x rays and an exam. I have already emailed the quality address provided on all responses. Do not go here. not to mention, I was there nearly two hours, and my teeth remain uncleaned and unexamined.

They owe me money for which they pressured for me while in the chair!! They said they couldn’t get my insurance co to verify my insurance! So I over paid and have been dealing with them for my refund. This has been since august or 2023!, also beware as if they are participating with your insurance , they are to submit the claims for you! They told me they would not do this! One office tells me one thing and another tells me different. Scams!! I complained to the BBB