Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

I have tried in vain to get Safe Step to respond to my complaint. I have made calls, written letters, including the owner and zero response. The sales rep even hung up on me. If you want to make a major purchase with a company that cares after the sale, run from Safe Step. When I was introduced to Safe Step I was sold on the hydro therapy system which included a heater that kept the water temperature +- 1degree. I have had two back surgeries and was sold on the therapeutics. At the end of installation during the demonstration I asked about the heater. I was told there is none. None on the top of the line tub? I called the sales rep and she hung up on me. After several calls I talked with the head of installation and he said if I wasn't satisfied he would come and change to a lesser tub. With that I gave the installer a check. By the way, the installer was complaining and wanted to leave even though he showed up at 11:30. Also he left marks in my marble floor and the back shelf slanted to retain water. I gave that check in good faith to a company that doesn't understand good faith. So, after endless calls and unanswered letters, no satisfaction. The question is, if I was sold on a heater and none was installed, where in my paperwork does it state none is included? Simple question, but no answers. If the shower package impresses you, don't let it influence your decision. It is "tinker Toy" and a hand wand is as good or better.

I have been waiting three weeks for someone to come out and recaulk my tub.I have spoken to two different customer service reps and have got nothing but the run around.This has been a continuing problem ever since installation.To say that I’m disappointed is an understatement .Safestep is horrible for customer service.I am a disabled Vietnam veteran who suffers from PTSD and this stress only adds to my issues.

The installation process and technicians were great here in the North Florida area. However after about 6 months, we are having door leaking issues. We have attempted to contact service more than 12 times to have this issue resolved and their response is that a service technician will call us back to setup a time to come and repair. However, we never hear from back the technician, so we continue to call service again, and again, and again, and again, ..., now for the 12th time. While I love the product and the installation was great, I would not recommend this product due to service and the leaking door. We spent a lot of money on this product and the door leaks after only 10 months ??? and we can't get a service technician to call us back to resolve this issue ???

Save your money and look elsewhere for a tub. Very overpriced for poor quality plumbing fixtures. The install was poorly done with holes punched in the wall behind the tub. The shower stand pipe was installed crooked and the list goes on. A very poor drain that either doesn't close or stay open. We've had to have our tub service at least four time now and it's just over a year old.

The product is great. We one and we love it. However, that said, there is one thing about this tub and about this company that you should know: The warranty for the tub is assigned to the original purchaser NOT the tub itself. In other words, if you sell the home that the tub is installed in the warranty immediately expires and is null and void. The buyer of your home is now on the hook for any and all product malfunctions and repairs during the warranty period. Yeah, you've got that right: The warranty for a fixed asset tub that is built into your home is NOT assigned to the assign the way that the other fixed assets in your home, it's assigned to the original purchaser of the tub. Example: We bought a mobile home with a $17,000 tub already installed in it. It was on year seven of the 10-year warranty and both the pump and the hoses needed to be replaced. A warranty repair would run $95. HOWEVER, because we weren't the original purchaser it would now be an out of warranty repair and the total bill was going to be $390. Yeah, you read that right $390 instead of $95 simply because the original purchaser no longer owned the house where the tub was installed. Ridiculous? Absolutely! Reality? Absolutely! So let the buyer beware, this is another of those "great product, lemon warranty" products that one encounters from time-to-time. Please consider this when you're evaluating spending thousands of dollars on one of these extremely expensive tubs. Thanks. 5/5 - Stars for the product 0/5 - Stars for the warranty 2/5 - Stars overall

I want to thank you for placing the Safe Step Walk- In Tub in our home within a week as I requested. I want to thank John Johnson and his partner Mike who did a wonderful job of putting the Safe Step Walk-in Tub in our home. Also a thank you to Len Stow who visited me, took photos of our bathroom, and measurements, making calls to obtain the Safe Step Walk-in Tub and prepare a folder for us. Thanks to all.

I called and asked for a quote. A rep, friendly and efficient, made an appointment and was very prompt. He asked what we needed, took measurements, checked our water availability, electric, and space. He had a few suggestions that we liked and we were able to sign papers that day. A week later, sooner than was expected, they called and said they were ready to install. A crew of 3 came out early, had us inspect everything to make sure it was what we wanted, and 8 hours later we had a beautiful new tub and no mess left. The whole process was a great experience and the tub is a real blessing for us.

If you call Safe Step most likely you will get a person in sales right away. However if you have on e installed or waiting to get one installed you will have to leave a message and hope for a call back. When talking to the sales dept and explaining my frustration with getting info on my up coming installation I was told the installation dept is extremely busy. That might be enough information itself about this company. They have the people to sell but not enough for support. Oh in fairness I should add, my definition of leaving a message comes down to, you leave the message ,than stay by the phone for when and if we should call you.