Karon
Very pleased with Ben Hill
Very pleased with Ben Hill. He was professional and new is job well. Installers were great and took only one day to install instead of two. We love the tub😃 Thanks so much

The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."
Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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788 approved reviews, newest moderated first
Karon
Very pleased with Ben Hill. He was professional and new is job well. Installers were great and took only one day to install instead of two. We love the tub😃 Thanks so much
Thomas S.
I must say this experience has been informative. They were on time, and on task. The demo was quick and the install took into account my choices when one was requested. The install chief was dedicated to clean up. The only thing he didn't do was to wash the bathroom floor. I would recommend.
Irene W.
I would love to give them no stars but that was not an option. During the buying process they make it sound good. The tub I currently have has been repaired three times and still doesn’t work. I called due to it leaking water and had to wait two weeks for it to be repaired. The tub is still leaking and cannot be used by my husband who spent 24 days in the hospital. He had to wait two weeks for it to be repaired and still doesn’t hold water. I called reported the issue someone called me on Monday told me a Supervisor would call and still no one has called and it is Wednesday.
Response from Safe Step Walk-In Tubs & ShowersJul 18, 2022
Irene, we are sorry to hear about this. This is very concerning and not representative of the top-quality Safe Step experience we always aim to provide. Please give us a call at 1-800-989-5101 or send a message to [email protected] to get in contact with a member of our service team who will be happy to help as soon as possible.
Patsy S.
We were a little concerned about the installation of our Safe Step tub due to having a small bathroom in an old home. The installers, Bob and Tim, definitely had to implement their problem solving skills and much muscle power but they got the scary job done well. We were impressed with their top quality work.
Nicole M.
The Safe Step Walk-In Tub installing crew were professionals and very helpful in explaining how the tub works. I waited the recommended days and I am happy with my purchase.
Warren R.
Safe step tubes are the best way too help improve blood flow and the best way to relieve pain Relief and stress, I highly recommend this product for your peace of mind and body.
Frances R.
This was an excellent experience. The men were very well mannered and did an excellent job.
Carol
Professional, courteous and efficient install crew and service tech. We love our safestep tub!