Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

How in the world does someone get off the Safe Step mailing list? My mother died a year ago. I have spent MONTHS emailing, writing letters, "chatting" (with "a Live Person" no less, lol) asking Safe Step to remove my late mother's name and address from their marketing database and mailing list. NOTHING. A Yelp reviewer complained of the same issue and was told that "an outside company" does their marketing and it is impossible for Safe Step to remove a dead person from their database. Ridiculous! How can I trust them to install a $20,000 tub if they can't even keep their mailing list updated? Show some respect, Safe Step, and remove the deceased from your records when asked. Or at least be honest on your website and give people a link to have their mailing address removed. So frustrating! And such a waste of time and money.

they made the sale to me with the 3 day right to cancel, the price was way high even after all the alleged discounts, the salesman was mostly clueless about installation, but pretended like he had some clues, but he was so silly!@ he called someone to get a better idea of how it goes, because I questioned him hard. He said we needed to make the door way wider! well for the 40,000 they quoted, I could have nearly built a new house, the sale presentation was loaded with illegal statements, and seemed to make many unverifiable claims. After I saw all the 1 star reviews here and read many of them, and saw all the terrible reviews on their BBB page, I sent in my cancellation within 3 days, registered mail return receipt, whoever received the mail, didnt even have the where with all to sign or spell their name in an intelligible way. I was feeling like I may need to sue them, I need to check if they returned my $1000 that I gave them for the down payment. Sadly they have WAY WAY WAY too many super poor reviews for me. SO I felt safest cancelling. I also noticed that safe step really works their reviews here hard, which is a bad sign. And it great that Trust pilot works with scum like this and helps them improve their super poor reputation, So I saved all my paperwork and contract so I can upload it if need be for proof of sale/contract.

I bought safe step walk in tub for 22,000 in may I have had nothing but problems they came out 6 to 7 times to fix it I think I wasted my money they tried to said it was my fault I bought a walk in shower from bath fitter I have it for 7 years with no trouble they think giving me 250 dollars was enough

Very thorough and professional.

This is my first review of my safe-step walk in tub. I have given it plenty of time to get used to and I can honestly say, I HATE It!! Worst investment I ever made. I had a shower with a built in seat removed because it was getting difficult for me to get up from the seat. I am having considerably more difficulty getting in and out of this one! So much for “Safe-step”! Door opens in leaving very little room for ingress and egress. Takes a good 15 min. to fill leaving me cold and uncomfortable. The drain is situated so when I step in or out I have to step on it putting it in the closed position. The water valve has no direct on or off between shower and direct flow so it’s by guess and hope for the best. Got out one day, leaving the door open (as suggested) only to hear a ‘dripping’ sound later on that day. Tracked it to the tub. The drain, being stepped on, left the drip to almost overflowing! Had I not been home that day I would have had a flood on my hands. Poor design! I have nothing good to say about this tub! Wish I had my old shower back. All in all, it was much “safer”!

First off, the installers had to come back after being here all day cuz it would not drain. I had told the saleslady and the installer's son when they first got there but I guess no one listens to me. I have never been so disappointed with something in my whole life. $21K for what; nothing but heartache. There are too many buttons to push and not all things work well. The hand-held shower does not have a strong enough water flow. The door is barely wide enough for me; I feel this unit is designed for tall, slender folks. The seat is too far from the front controls. The doorlatch doesn't stay affixed so I ended up with water all over the floor. It never did fill up completely before I was done shampooing and bathing. I feel it must use too much water. The shower curtain kept clinging to my shoulder. One of the smaller side panels keeps popping out? I'm just so disappointed that I probably won't be using it very much so the only benefit is the selling price of the house itself will be higher for my inheritors.

Expert install, took about 3 hours. Everything was cleaned up good, they showed us how to run everything and very polite. They should all get a good raise. We’re happy with the whole team from salesman to completion.

The order was screed up and it took 3 months for Walk-in Tub to straighten it out