Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

Please see above. I look forward to your installing another crack- less tub. Please advise of date.06082023 4 days later - Safe Step has responded quickly and graciously to my concerns. The tub was, in fact, not actually cracked. Rather, a gap had developed between the tub and a front panel. A re-application of silicone has resolved the situation. Thanks to all who worked to make that happen!

A little problem. For one, project was done, great job to that point. The operation was ready for the plumbing & electrical review. The plumber showed up on May 12th at just after 8:00 AM (I was told to expect the electrician on May12th by 4:14 PM-- 24 hours after completion). I hadn't finished my breakfast. Actually a good start, only one person to go. My next contact was some paperwork from the city of Lakeland, FL Building Inspection Division -- Contractor was 200 miles away. Not being familiar with this permit, I checked the paperwork over, found what I thought might be number to call. It wasn't but on 5/26 I got a call from a woman who left a message and I returned the call. We connected, we set up a date 5/30/23 (the day after Memorial Day Update: the electrician came in, did his review and is done. Super experience. The installation crew was very professional, and very knowledgeable. Now for another little problem. I don't think this is yours although it might have happened to someone else. The day of the installation 5/11/23). Initially your crew told me that they wanted a check for $18,324.00. So I made up a check for $18.324.00 so it would be ready when it was needed. Near the end of the installation, there were a couple of parts that were apparently along for the ride. We had a discussion pro & con for installation, etc. In the end, the parts were set up for installment on the tub which turned out to be a little too large for installation and would have required cutting into the tub. That piece -- a kind of shield -- plastic, resin infused, glass whatever was removed and the installation supervisor authorized a $750.00 credit towards the final cost. I then recut my check (#4582) for $17,574.00. The installers used their tablet to copy my check and gave me a payment receipt. Confirmation Number INXP2VSS8K, Payment Type: One Time. I printed the payment information. As soon as the installers left I tried out the tub. I should have taken out notes on the demonstration. Either that or went over to YouTube to see the their demonstration, however, sometimes the language is confusing (non-English speakers.) The next morning, I wanted to have something to tell the first reviewer. The plumber caught me before I finished my breakfast. Afterwards, I checked my online Wells Fargo printout and saw the entry [05/12/23]safesteptubsllc AGNT PYMNT Ray A Waldren $17,574.00. A couple of days later when I was able to drill into the dated entry all I saw was Details: Home Improvements. Over the new several days, there were no changes. However, about 3 or 4 days later a new entry appeared on my online printout finally residing at 05/18/23 Safe Step $17,574.00. Until I could drill into the new entry (it takes a couple of days for details to show anything. When I go to the dated entry I get the following: check number; 4582, date posted: 05/18/23, check amount; $17,574.00, category: checks written. When I drill into icon that gives me access (usually) to the front & back of my check. I get a couple of boxes -- One says: This image cannot be displayed. The other box says -- We are unable to process this request. Please try again later or call for assistance. All in all this does not appear to be a safe step problem, although others might have run across it. I have contacted my bank for their help, your payment handling was done in half the time my bank fouled it and wrongly. Ray A. Waldren

They did everything they promised,quick,clean,eficient respectfull of property and pets. The tub itself is beautiful and well appointed

2023: They are the most expensive walk in tubs,and showers in the industry.The walk in tub cost on average is $25,000++.It can be more,if you want a door,instead of a shower rod etc..The glass door for the tub is outrageously expensive at over $5k.And it's a 3/4 length. It doesn't enclose the entire space. The ave.walk in shower is $13,000++.They can go over $20k+.The door,seat and walls are a upgrade.The seat is $2,500-3500+.The doors average $3,000-3,500++.The other upgrade is the walls.They come with smooth white or almond acrylic. If you want a pattern it's $3-5k++.If you get a walk in shower,with a seat,glass door and upgraded walls,you're in the $20k range here. The Manager Stephanie,is extremely rude and unprofessional,after the sale.You better hope,you dont have a problem.With them,or their 100% SUB CONTRACTOR INSTALLERS.They do not have installers as employees.100% of every install is from a sub contractor. If the sales person says otherwise,they are lying. I looked through 5+ pages of 1 star reviews,and the prices stated have gone up by over 50%+ on most of the reviews.1 person said it was too much at $14k and change.That was a long time ago! Its now about $20k for the cheapest,smallest "Soaker" walk in tub,with no jets or options.Just a tub to soak in. It's about a 3 hour sales pitch to get the best price.They have several price drops.You'll need to be in a dog fight to get the best price.And then it's still the most expensive on the market. They say on the phone it's affordable.Even though they lie,just to get the salesman in the door.They could quote you over the phone too.They will finance you for 15 years or 180 months.$2,000 down $300+ a mo.for a Soaker tub.It can go way up,if you want jets..$2,000 down $180+ a mo.for a walk in shower.15 years of payments,if you can't pay cash. And you need a 75 gallon water heater if you get their walk in tub too. The tubs hold about 60 gallion.They don't install water heaters.Thats $1,500+ range. $26,500 with a new water heater is a ballpark quote. All of their plumbers are 100% subcontractors in each state.They lie and say they have plumbers that work for them.NO THEY DO NOT!

This is my 2nd tub, so being a repeat customer, we had high expectations for dealing with Safe Step again. they not only met but exceeded our expectations. Great company to work with.

Everything was great

All representatives were highly professional and courteous, however, pricing can be prohibitive for many. My 82-year-old mom, though, appreciated having this experience in her own home, so the family made it work. Mom is so happy with this tub; it was worth it to see her smile.

An eye to detail was plainly visible... Thanks