Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

This company used AI people for their customer testimonies!! I saw an ad where they said they were rated with "the best customer satisfaction" and "hear what our customers had to say about us" and the 'customers' were AI generated. This is false advertising, DO NOT SUPPORT THEM YOU CANNOT TRUST THEM

Safe Step is a great company, with awesome installers! The spa tub is absolutely beautiful! And they cleaned up after I couldn’t even tell that they had ripped out a bath and replaced It with a Safe Step spa bath. Plus Job was completed in less than one day and they took great care of the house And even fix the plumbing issues from the original plumbers! I’m so impressed, Safe Step thank you all so much!

Their installation crew drove 4 1/2 hours from Orleans, ON to our home in Aurora, ON and arrived at the promised time. They worked tirelessly for 12 hours without a break and then drove home to Orleans. They were extremely professional and explained things as they went along. They left the house cleaner than when they got here. We are extremely satisfied with the installers and the product.

Had a salesman come to my house as I needed a walk in tub for my wife who is afraid to shower because she fears falling. She seems to have advanced dementia (still going through the medical processing to confirm this diagnosis) The salesman reviewed the possible location and went through the options. Paid a deposit of $8,682 for a tub with an undertaking it would be installed a month later on a particular date. Found out later doing research that normally a deposit is asked of between $1,000 to $2,000. I was present when the salesman rang his office and confirmed the date of installation. Signed contracts electronically and advised all documentation would be sent via email (never received a copy of the contract). Waited in the agreed date and time for the installation. No one turned up. Contacted the installer (left phone message. No return call received). Phoned the salesman and told a name of a person to contact concerning the installation. From Safe Step corporate headquarters got a phone number. Rang that number and left a message but did not receive a reply. Emailed a complaint to Safe Step but did not get a reply. Contacted the salesman asking for a copy of the contract and details about the scheduling person. Received a text reply of 'Gf'. Nothing else. Looked up what 'Gf' means and it is not very nice. Have emailed the company for a copy of the contract. No reply. Written a letter to the company and waiting for a reply.

The installation went as agreed. The buyer was advised not to use the bath for 24 hours after installation, so that the adhesives could cure. The installation went as advertised.

The company was completely forthcoming in all areas, something not found everyday. My wife and I are very satisfied with Safe Step Walk-in Tubs.

Had my tub for 5 years first had Leak with the door. Then had rats that never had before had to spend 2000 to fix that since not covered under lifetime warranty. The rats are back but customer service will not send anyone to look at it. If sales would have told me this could be a Ptolemy would not have done it.

We chose this jetted tub/shower combo for fall prevention, increased needs as we age and the many listed health benefits. Our experience has been mixed. All of our concerns have bern dealt with very quickly, its more the fact that we have had issues at all. We have been surprised and disappointed especially for the standard of quality in materials and manufacturing described during the high pressure sales process and the high cost of this item, we should not have had these issues after 3mo of ownership and very minimal use. At the time of installation our original tub was replaced due to issues with the computer causing the tub to drain when jets were selected, after multiple tests requiring a filling of the tub to test the tubs functions, this decision was made by the installer and we agreed, a brand new tub shouldn’t require likely complex repairs before its first use. Upon returning to replace the tub the original installer had a new assistant with them and for some reason they gad now decided to do more tests rather than replace the tub, I protested this as the previous days multiple and unsuccessful tests had exhausted our water well pump which took hours to clarify. I insisted the tub be replaced or fully removed. I watched the tubs be swapped out then left the installers to complete the installation. Since installation of the second tub, it has been mostly used for showers and 6 baths over a 3 mo period. Initially we noticed the drain didn’t close completely but I thought I may have been doing something incorrectly because after opening and closing it a couple of times seemed to slow the water escaping and would essentially hold the tub full for bathing. The next issue was again with the computer function randomly it would come on with the welcome intro then quickly turn back off without contact with the key pad, this happened twice while I was in the tub and I thought I may have had some contact but when it happened the third time I was not in the tub at all, no possible contact. We also had a small leak in the drain connection between the tub and the pipes as well as water leaking from the connection of the rain shower head and its connection. When I called in to report the computer and drain leak I forgot to mention the drain malfunction, which until the installers were here, I wasn't sure was a malfunction, and the shower head, my partner and I figured it would be easy to fix, but hadn’t gotten to addressing it and just didn’t use it, relying on the hand held at a high level. Other issues we have with this is the shower set up is just how messy it is, the spray had a great deal of back spray allowing water to spray outside the shower area & water pools up quickly on the shelf and follows the groves to puddle on the floor. There is a very pricy glass wall to help with the shower back spray, which we chose against selecting the shower curtain, but it just isn't made to protect where the shelf and spray are which actually helps more water to collect on it and down the side of the tub. The shelf has no angle or groves to divert water back into the tub rather than outside onto the floor. Regular tub diverters are to short and low to be effective also this needs to have a more affordable wall option to at least better manage the back spray. I will also say I am surprised at how low pressure the shower head and hand held are, we had great pressure with our waterpik show head from our old shower. The pressure of the jets is also quite disappointing, the water jets could definitely be more powerful. We were very excited for this tub, but after our experience I would not make this purchase again, its been frustrating and disappointing, a very expensive lesson, but was bought with solid intentions.