Safebound Moving & StorageReviews of safeboundmoving.com

Pickup crew was exceptional and very caring for my furniture.

Safebound is fast and efficient and the employees friendly and helpful. I have used this company three times and they never had a surprise charge. My bed frame was loose, as a screw fell off when I moved it to paint and they were kind enough to fix it when setting it up in my new home!

Safebound has pleasantly surprised me with the level of professionalism their staff (Zac Reid primarily) executes their company with on a day-to-day. I am working full-time, while going to grad school, during this cross-country coast to coast move. Any time I have a quick question or need to speak with someone, they immediately assist me as needed. Super grateful to have found a company to work with that has made my life 10,000x easier.

Good service

Melissa at the office And the movers Ryan AND Max

Really easy move and the movers got everything taken care of

My moving process after college was super smooth! Tavares my mover kept me up to date and communicated well throughout the entire moving process. Zac also answered all of my questions, made sure I was informed, and satisfied with my service. Great customer service and support!

TL;DR: The experience setting up the service was smooth with good communication and customer service. However, there was lackluster communication after a significant delay in getting my belongings within the agreed upon time frame. Some background: I am moving out of NYC at the end of April, storing my belongings for 6 weeks, then moving to Chicago in June. I have no furniture and enough belongings to fill a Manhattan studio and bathroom (not a lot of stuff to move but a large distance to cover). I booked the service for loading, storage, delivery, and unloading (I did not purchase packaging service or packing materials). ——————— Update as of 15 July: I wrote the original review after my belongings were picked up at the end of April. For a move from NYC to Chicago, the company has a 10-business-day from the date you are ready for the delivery to arrive. My first date of delivery was 15 June, and I just received my things on 15 July. To be fair, this is peak moving season, and the delay was due to an insufficient number of truck hauls scheduled from NYC to Chicago at the time I needed. Not my fault, and not Safebound’s fault. However, as they are the moving company, I expected diligent communication in explaining the situation, keeping me updated, and a level of urgency in finding a solution to the issue. I let the 10-business-day window pass without much comment. I explained to the admin at Safebound that I was starting a new job with long hours and a limited ability to leave or take time off to collect my belongings, so they agreed to notify me 48 hours prior to delivery. After the 10-business-day window, I called, left voicemails, and sent emails to inquire about the status of my delivery. I did not hear back for a few days from any of the attempts at communication. When I was able to get someone on the phone, customer service was always pleasant in our conversations, but they were unable to offer a solution to expedite the process and would often escalate the issue to the appropriate department. However, I was not contacted by anyone with a solution or update until 03 July when I was told my belongings had been put on a truck and would arrive within the next week with a 48-hour notice prior to arrival. I never heard from anyone that week, and after several days of calling for updates, I was told that my things would arrive on either 13 or 14 July. During this time I was also told that I would be contacted by a supervisor to discuss appropriate compensation for the delay in receiving my belongings and the lack of communication on Safebound’s part. I left work early one day and took off a day of work, but there was no communication and no delivery. At 8am on 15 July, I received a call at work notifying me that the delivery drivers were ready to deliver my belongings. I had to ask for an unexpected extended lunch break and rush to my place to receive my belongings and then wait 30 minutes to be connected to a supervisor at Safebound to receive an appropriate discount for the issues before I could make the final payment in cash and have my belongings moved into my place. I understand that some things were out of Safebound’s control, but there is a level of professional courtesy expected when a service interruption happens. I should have been kept up to date on the status of my order without having to constantly call and leave voicemails, and I should have been given more than 4 hours notice of my delivery, especially as I was at work. Even getting compensation for the delay and lack of communication was lackluster as it was down to the last minute when my delivery could not be complete until we agreed on what I still owed after the discount. ——————— Original review, 29 April: my belongings have been picked up by Safebound, and I have been quite happy with my experience. Everyone I have interacted with has been very genial! When I was calling moving and storage companies, Safebound was one of the few that didn’t make it feel like I needed to rush to book the service, which was refreshing. They ultimately had the best price for my move, so I booked their services. A.J. Anthony was very diligent about explaining the terms of the contract, explaining the price, and being transparent about what I am responsible versus what they are responsible for. Leading up to the date of loading my things, they reconfirmed the service and when they could pick up my stuff as well as getting me the certificate of insurance. On the day of, all my stuff was packed and set near the entrance ready for pickup. The driver, Diana, was communicative, pleasant, and very helpful. The mover, L.A., was quick and professional in reinforcing and loading my boxes. I’m quite pleased with my experience so far, and I’m hoping it continues to be a great experience with storage, delivery, and unloading in Chicago.