Safebound Moving & StorageReviews of safeboundmoving.com

Would NOT recommend. They were definitely not the cheapest and we thought that meant we could have confidence in our belongings being taken care of. We were very wrong. They cut corners that ultimately damaged many of our belongings. They didn’t label the majority of boxes so unpacking was a nightmare. They lost several boxes. All of our kids clothing is gone. We will never get to see our youngest in his brothers’ clothes. Those keepsakes are gone forever. They lost items from our first son who died. Family heirlooms that have made overseas trips were destroyed. It’s been months and we still have not received any funds for the insurance claim we submitted (and it will cost significantly more to replace items than what we will get if the money ever comes through). Setting up the move went well. The packers made some odd choices but it seemed to go smoothly. Everyone we interacted with was friendly. It’s been such a heartbreaking experience to trust them with our belongings and spend so much money only to have them destroy and lose so many items without as much as an apology.

I only gave them a two because they were very friendly. But I packed my stuff in those heavy duty crates from Sam’s the black and yellow. I get them back and they some of them are upside down lids are cracked. Basically it looked like they were just throwing them back-and-forth and slamming them on the ground and they’re heavy! Then I find out that when they pick up my stuff, it then goes to a huge climate controlled warehouse and sits there until they bring other people stuff to sit there with it and then they loaded onto a bigger truck and then they go take it to you so with the weekend it took around 12 days to get my stuff. And I had to throw away half of my heavy duty containers. Boxes are a whole other story they were completely destroyed. A lot of them anyway. Furniture they did good with. When they wrapped my canvases, they wrapped them together so tight that it left intentions on one of them that never came out and I never don’t reimbursed for the damage on anything. Then we told them that we live down a dirt road that is well maintained, but it is still a dirt road that many semis have been down before. And they charged us 900 more dollars to just go down that road because they went and rented a U-Haul to put my stuff in to take it down the dirt road. It was a complete horrible experience. Do you research before you hire any moving company! They gave me a quote and I kept updating them with pictures and everything that I was adding that I didn’t realize I had. And they never got back with me so I just assumed that that I didn’t add so much that it would cost more but let me tell you it cost about $1500 more!

We chose Safebound Moving & Storage because of their positive reviews and their support of veterans, which was meaningful to us as my husband is a veteran and below the knee amputee. Initially, our experience was very positive. Derek was kind, professional, and helpful throughout the quoting process. We first planned for them to move only large furniture, but after complications with the sale of our home, we had to switch to a full packing and moving service. Derek worked with us through multiple walkthroughs and helped update the estimate quickly. Unfortunately, the actual move itself was incredibly stressful and poorly executed. When scheduling, dispatch asked what time we wanted the crew there, and I requested 6:30 AM because we were closing on our home that same morning and needed to be fully out before the buyers moved in later that day. I also explained that we needed everything completed by around 5 PM so we could begin unpacking and organizing at the new property. The day before the move, we were told the crew would arrive at 9 AM instead. I explained again that timing was critical, and they said they would check with the foreman. The morning of the move, the crew had still not arrived by the time we had to leave for closing documents at 9:15 AM. At 10:15 AM I received a call saying they were “10 minutes away,” which is when I was informed there was apparently a 9–11 AM arrival window that had never been communicated to me. Since we had no choice, I told them to let themselves in and start packing. By 11:30 AM, they were nowhere near halfway done. I explained that cleaners were arriving and buyers were taking possession that afternoon. I was told they needed another 1.5–2 hours, which already felt tight but manageable. At 1:30 PM, my cleaners called because the house was still far from packed. At that point, myself, a friend, and even my cleaners were helping pack and load our personal vehicles because we had to get out of the house. Around 3 PM, my husband discovered the movers had completely run out of room in the truck while there were still many items left behind. To add context, this was a 2,100 sq ft 4 bedroom home, but two bedrooms and one bathroom were already fully packed before the movers even arrived. We hired a full pack and move specifically because I am still recovering from multiple broken ribs and cannot safely lift heavy items, and because my husband had knee surgery scheduled two days later. When the movers arrived at the new property, they refused to unload until payment was made, despite the fact that they had not completed the move and many items were still left at the old house and garage. After speaking with the office, they eventually agreed to unload, collect payment midway through, then return to finish the job at no extra cost. To be fair, the second conversation I had with the office was much more helpful and professional than the first, and the crew did eventually return to finish loading the remaining items. However, the overall experience was still extremely disappointing. The buyers had already moved into our old home while we were still scrambling to finish moving out. The movers left gloves, trash, and debris scattered throughout the house and yard. Boxes were largely unlabeled. By the end of the night, most items were simply dumped into our garage because everyone was exhausted and trying to finish. The crew finally left around 9 PM. Even now, the buyers are still contacting us about items the movers missed throughout the house, and we now have to hire additional help to move furniture and boxes from the garage into the home because we physically cannot do it ourselves. I genuinely wanted this experience to go well because the company seemed caring and professional during the planning process. Unfortunately, the execution on moving day created one of the most stressful experiences we’ve ever had during an already difficult transition.

Imagine hiring a babysitter through an agency for $20 / hour for your 9 month old baby. Once you’re out having fun (and have already paid a deposit), the babysitter calls to inform you that the baby has soiled himself, and it’ll be $5 to change the diaper (even though you have diapers) and $10 if there’s poop inside it. Furthermore, once it’s time to eat, they’ll charge separately for heating the meal you’ve already prepared, feeding the baby, and burping him. When you call the support line for the agency and argue that you’re paying them $20 / hour and it should be included, a customer service representative informs you its company policy, and their hands are tied. Moreso, somewhere deep in your contract, you’ve already agreed to this fee structure. Unfortunately because it’s your baby and you love him, you’re forced to pay these exorbitant fees, lest he go hungry, remain dirty, or choke. It’s not the customer service rep’s fault - heck, it’s not even the babysitter’s fault. It’s the company that set these rules. This sums up my experience dealing with Safe Ship moving. They tell you one thing and promise you peace of mind, but in the fine print, you’re going to pay a lot more. I'd prefer they just raise their rates so there's no surprises. Trying to work with customer service and various managers has been akin to trying to get a deaf, one-legged dog to clap - it’s impossible, and I feel stupid for having tried. They can’t hear you, can’t understand you, and even if they could, they can’t help you. I would rather attempt to teach a quadruple amputee sign language than to work with this company again. 2 out of 5 stars because my stuff still got delivered.