Safebound Moving & StorageReviews of safeboundmoving.com

This company went above and beyond to accomadate me and my wife during our stressful move , to the packing and the organizing of the laid everything went well above what we expected , I’d recommend this company to anyone in need of moving

Great delivery and kind people

safebound was the best move i’ve payed for!! Moved fast and efficient without any time wasted. Very professional and recommended!!

If there was a MINUS 10 star, this company would get it. We are victims of deceitful ad unethical business practices and malicious behavior from this company. They outright lied and didn't disclose essential information. They gave us a binding quote, after doing a thorough video walkthrough, then the night before the move, did a second walkthrough and informed us it was an additional $7,000. They put our belongings in storage without our authorization or approval and are now holding our belongings hostage somewhere ... No one responds, no one communicates and we have paid this company over $20,000! We have no ETA on when or if our items will arrive. The movers left a huge hole in the wall of our house that is for sale, and still no one has bothered to reply or respond. I have contacted the AG's office, the BBB, the FMSCA, and every media site possible to complain about these people. I've also tried to track down contact info for the owners, but it's not listed anywhere. We've moved a lot across the country and never have experienced anything like this. RUN!!! RUN!!!! RUN!!!! as far away from this company. You will not be safe with Safebound.

Great attitude help out with the heavy stuff. Very clean with his Dolly and great without damage my boxes. I will use him for my next move. Great Job 👍

I love how they really took care of my belongings. Really safe, reliable and trustworthy! Would recommend them to anyone!!

I would 100% NOT recommend this moving company. Tl;dr they lost two (2) of my expensive framed art pieces; damaged multiple pieces of furniture; delivered someone's else's table top to me (and have not made any effort to retrieve it); charged me for a shuttle to deliver my items to NYC without ever using one; and have since GHOSTED me since bringing these issues to their attention. I used Safebound for my move from Florida to New York in April 2026. The pre-booking process was easy, the prices seemed competitive, and the sales team was communicative (albeit very pushy to get me to sign a contract, which in hindsight should've been a red flag). Problems arose day of my move when the movers told me I had more stuff than estimated (even though I did a complete walk through with Safebound on Facetime) and that I would likely need to pay $500-1K more. Of course, I could have said no but it was the day of my move, what am I left to do??? Thankfully, after a lot of haggling and back and forth, I did not end up paying more. The biggest issues arose, however, when they delivered my items to me. I was missing TWO framed art pieces, worth over $600, and my large wall mirror and another furniture item was damaged and/or completely destroyed. They also delivered me someone else's glass table top. Lastly, I noticed that they the movers did not use a shuttle, despite Safebound charging me $400 (!!) for one because they claimed their normal trucks cannot fit in the NYC streets. While I understand mistakes can happen in a move, it's how Safebound handled my issues (or, better yet, how they failed to address my issues) after the move. I brought the missing items, incorrect item, damaged/destroyed items, and the shuttle charge issues to their attention. I called them over 10 times to figure something out -- where is my stuff? who's stuff do I have and what do I do with it?? why was I charged for a shuttle?? They kept saying they would get back to me, that they would look into this for me, but then would never follow up. I had to re-explain my situation to a new person almost each time I called. At the time of writing this review, their customer service team has completely stopped answering my emails. I rarely go out of my way to right reviews, let alone negative ones, but Safebound's complete lack of communication and unwillingness to assist me has left me no other option. I've also used movers for other long-distance moves in the past so I know this is not normal or acceptable behavior for a moving company. Do not be fooled and please use one of the many other moving companies out there. While their rates may seem competitive, you will end up spending more, either because they lose or destroy your items, upcharge you the day of the move (leaving you with no other option), or even charge you for add-on services that they do not provide.

The driver, Arial, who delivered the freight, unload put into the apartment, was exceptional. He deserves many thanks and appreciation.