Safebound Moving & StorageReviews of safeboundmoving.com

Just did my first long distance move from Michigan to Florida and the guys made it look very effortless and professional would recommend to anyone planning on a long distance move

Rubio, Maxy and Manuel did a great job. Would highly recommend their services!

Safebond is amazing!!! My items didn’t break , and it was very smooth .

I was initially impressed with the great price and service promised. Once they got my deposit, that's where the nightmare began. When movers arrived on moving day only 2 men showed up when I had been promised 3. Would take 3 hours and it took 7. Items that should have been on the list weren't. I was charged an additional $2000. The worst part were the delivery delays. My house closed April 30th. Movers didnt arrive until 14 days later. I was in an empty house with an air mattress, a metal chair and 2 dogs. When the mover arrived, there was only 1 man, the driver. He called for back up. 2 men arrived 30 minutes later. One smelled like alcohol. I found out the next day that these 2 guys were not employees of Safebound, nor do I believe they were subcontractors which put me in a position of liability due to lack of disclosure. I had a container that was not mine left in my garage. It took almost 2 weeks of constant phone calls and emails to get them to pick it up. Many of my belongings are damaged and Im still trying to get compensated to date. Do your research before hiring this company.

We paid 2–4x more than competitors because Safebound promised no subcontractors, professional crews, and white-glove service. None of that was true. What actually happened: The crew showed up two hours late. The team lead was so rude that one of his own workers quit mid-job. He argued with both me and my wife. They sent additional subcontractors we didn't approve — no uniforms, street clothes, some smelling like marijuana. Furniture was reassembled with stripped and missing screws. I had to go buy hardware myself so our kids' beds were safe to sleep in. They charged more than quoted and refused to move items we'd agreed on. The biggest red flag: they only accept Zelle or cash. No credit cards, no debit cards. When a $4K Zelle payment failed due to platform limits, they pressured us aggressively until I went to an ATM after 10 PM to withdraw cash. Untraceable payment methods only, for thousands of dollars. They didn't finish the job, wanted us to pay for their hotel to come back the next day, and no one from the company has followed up despite multiple complaints. There is damage to our home and furniture. I've moved 15–20 times in my life as a military member and military kid. This was the worst by far. Do not use this company.

Excellent service. Moved a whole apartment without any problems. Wraped everything for the move.

I called needing 21 heavy packages moved within a five hour window and delivered same day/. Safebound made it happen at an affordable price with ease. I would definitely use them for all of my moving needs.

We chose Safebound Moving & Storage because of their positive reviews and their support of veterans, which was meaningful to us as my husband is a veteran and below the knee amputee. Initially, our experience was very positive. Derek was kind, professional, and helpful throughout the quoting process. We first planned for them to move only large furniture, but after complications with the sale of our home, we had to switch to a full packing and moving service. Derek worked with us through multiple walkthroughs and helped update the estimate quickly. Unfortunately, the actual move itself was incredibly stressful and poorly executed. When scheduling, dispatch asked what time we wanted the crew there, and I requested 6:30 AM because we were closing on our home that same morning and needed to be fully out before the buyers moved in later that day. I also explained that we needed everything completed by around 5 PM so we could begin unpacking and organizing at the new property. The day before the move, we were told the crew would arrive at 9 AM instead. I explained again that timing was critical, and they said they would check with the foreman. The morning of the move, the crew had still not arrived by the time we had to leave for closing documents at 9:15 AM. At 10:15 AM I received a call saying they were “10 minutes away,” which is when I was informed there was apparently a 9–11 AM arrival window that had never been communicated to me. Since we had no choice, I told them to let themselves in and start packing. By 11:30 AM, they were nowhere near halfway done. I explained that cleaners were arriving and buyers were taking possession that afternoon. I was told they needed another 1.5–2 hours, which already felt tight but manageable. At 1:30 PM, my cleaners called because the house was still far from packed. At that point, myself, a friend, and even my cleaners were helping pack and load our personal vehicles because we had to get out of the house. Around 3 PM, my husband discovered the movers had completely run out of room in the truck while there were still many items left behind. To add context, this was a 2,100 sq ft 4 bedroom home, but two bedrooms and one bathroom were already fully packed before the movers even arrived. We hired a full pack and move specifically because I am still recovering from multiple broken ribs and cannot safely lift heavy items, and because my husband had knee surgery scheduled two days later. When the movers arrived at the new property, they refused to unload until payment was made, despite the fact that they had not completed the move and many items were still left at the old house and garage. After speaking with the office, they eventually agreed to unload, collect payment midway through, then return to finish the job at no extra cost. To be fair, the second conversation I had with the office was much more helpful and professional than the first, and the crew did eventually return to finish loading the remaining items. However, the overall experience was still extremely disappointing. The buyers had already moved into our old home while we were still scrambling to finish moving out. The movers left gloves, trash, and debris scattered throughout the house and yard. Boxes were largely unlabeled. By the end of the night, most items were simply dumped into our garage because everyone was exhausted and trying to finish. The crew finally left around 9 PM. Even now, the buyers are still contacting us about items the movers missed throughout the house, and we now have to hire additional help to move furniture and boxes from the garage into the home because we physically cannot do it ourselves. I genuinely wanted this experience to go well because the company seemed caring and professional during the planning process. Unfortunately, the execution on moving day created one of the most stressful experiences we’ve ever had during an already difficult transition.