Safavieh, IncReviews of safavieh.com

I bought a 6 x 9 foot braided carpet from Safavieh, item BRD173A-6, and while I quite like the appearance of the carpet, I am very dissatisfied with the wear of the carpet after few months of use in a den with very little foot traffic. There are threads popping up and fuzzy material balling on the top that makes the carpet look as if it has dust balls throughout. I wrote to the company and was told that what they called "pulls and sprouting" was "normal" for a hand woven carpet. Among their suggestions was to push the fiber back into the carpet and glue it, or to take the carpet to a carpet restorer. Imagine having to glue the threads down of few month old carpet or have to take it for restoration. I have another braided carpet over 30 years old and it is in better condition than this new one from Safavieh. If their carpets are so delicate, they should be sold as wall hangings not for use under foot.

We purchased a Safavieh lamp set. The box was still sealed from the manufacturer (Safavieh) and we were the first to open it. There were two pieces missing that hold the lamp shade. I wrote to Safavieh and they replied that there is nothing they will do for me. So sorry! They stated that they are the manufacturer of the product and not the retailer so they are not responsible for what they produce. I highly recommend not purchasing anything from a manufacturer that will not stand behind what they make. Please think twice or maybe three times before purchasing anything made by Safavieh.

worse experience ever ! after spending $ 25k at this store. Neil the manager messed up my order and he promised me to exchange it for me after 6 months of waiting simply he said no we can not do it , i have all our conversation in the text. very disappointed at the service. my first and last purchase from Safavieh. not even worth a star!

I purchased a rug from them that came falling apart, shredding already, tassels on the ends weren't even the same lengths, tiny holes, and already unraveling when I took out of package. Inquired about a return. Took them two weeks to respond and then told me that is how the rug is suppose to be. No information on how to return the rug, no offer on money back, no offer to send a new and not defective one either. Their products suck and so does their customer service.

Purchased a set of drawers recently. It was advertised as cream but looks more like white. The quality is very poor - drawers not made well and you struggle to close them, even the basket drawers are really hard to open and close as they've no wooden base under them. My husbands a joiner so you can imagine his reaction. I've changed the handles too as they looked really cheap. Would have returned, but they took ages to arrive.

I purchased 3 rugs to date at different points in time and love all 3 of them! 2 in the living room and 1 in the bedroom

I purchased two rugs manufactured by Safavieh. One lasted 6 months, one lasted 9 months. We are very careful users and typically rugs last us DECADES. I reached out to Safavieh about the first rug, however they said they only guarantee their products for 30 days. Our money was not refunded, our rugs were not repaired. I can not throw my money like this and I will never again buy another Safavieh product.

Beautiful rugs and reasonable pricing.