Safavieh, IncReviews of safavieh.com

In the past, I purchased from Safavieh and was satisfied. The quality was not high-end, but the pieces always looked nice. Recently, I saw two nightstands on their website that looked beautiful and thought, “How bad could they be?” so I ordered them. When they arrived, one nightstand was severely damaged on the inside and was actually missing an entire panel. The second one had dings on one of the panels, which unfortunately was the top of the nightstand—noticeable, and definitely not perfect. I hired a handyman to assemble them. After he finished the first one and started on the second, he realized a full panel was missing. I contacted Safavieh , which you can only do by email, and then you have to wait for them to get back to you. Their solution was to send me two new nightstands, which I would have to assemble again—meaning I would need to hire the handyman a second time, pay him to disassemble the first one and the partially assembled second one, and then assemble the replacements. Since he charges by the hour, my “$300” nightstands are now effectively costing me closer to $600. On top of that, the company expects me to take the defective ones to FedEx to return them. Given the poor product condition, the inconvenience, and the extra cost, this entire process feels completely unreasonable and not worth the hassle.

I bought a 6 x 9 foot braided carpet from Safavieh, item BRD173A-6, and while I quite like the appearance of the carpet, I am very dissatisfied with the wear of the carpet after few months of use in a den with very little foot traffic. There are threads popping up and fuzzy material balling on the top that makes the carpet look as if it has dust balls throughout. I wrote to the company and was told that what they called "pulls and sprouting" was "normal" for a hand woven carpet. Among their suggestions was to push the fiber back into the carpet and glue it, or to take the carpet to a carpet restorer. Imagine having to glue the threads down of few month old carpet or have to take it for restoration. I have another braided carpet over 30 years old and it is in better condition than this new one from Safavieh. If their carpets are so delicate, they should be sold as wall hangings not for use under foot.