Safavieh, IncReviews of safavieh.com

Very happy repeat customer for 10y+ !! Well done, Safavieh!! I bought my last indoor outdoor 8x10 probably 10y ago. Still gorgeous, hating to let it go but a recent elderly pet sitting kinda rescented it :) but I found this Cabana beauty to replace it and am thrilled. And and and!!! You haven't shrunk the size with time, this one is actually a couple inches or so larger all around. Very little change in price for 10y later. What a fun fact in this miserly generation :) Indoor outdoor rugs are a must for our standard poodle and lakeside lifestyle. Yall keep us durably stylish!

Awful quality and even worse customs service. DO NOT RECOMMEND buying their products

This is by far the worst experience I’ve had with any company. After wasting five days being tossed back and forth, their response was not just disappointing—it was downright insulting. They had the audacity to accuse me of damaging their so-called ‘washable’ rug by using my BobSweep vacuum that cleans my entire house when, in fact, this rug was advertised as wash-friendly! It’s basic logic: if this were a bath mat, washing it once wouldn’t shred the fibers so easily. I haven’t even washed my child’s rug, and yet the fabric is already coming apart. This is blatant, poor quality, and their refusal to help is beyond infuriating. Stay far away from this company if you value your money and your sanity. FYI, I haven’t even had this rug for two months.

While I generally like the patterns and colors of the rugs, my issue is with trying to order runners to match a larger area rug. Although I ordered the same style and color preference for both, they were wildly different. The runner was much much darker with the pattern being colored totally different than the large rug. I double checked the tags on the back of both and they were the same style/color. So I ended up with a large rug with the soft muted design and colors that I wanted and a rather ugly runner that looked nothing like it. I was told by the retailer that there was nothing they could do since that was a production issue with Safavieh and they had no control over what gets shipped to them. So please don't order a large rug with what you assume will be a matching runner because they will NOT match!

I ordered a cart over two weeks ago and it still hasn't arrived because the seller botched my shipping address. Despite this being their error, they ignored my request for an immediate replacement and waited for the original package to return to their warehouse. Communication has been incredibly frustrating. They now claim a replacement has been "requested," yet they refuse to confirm if it has actually shipped or provide a clear delivery date. It feels like they aren't even reading my messages. This has been a complete waste of time and I strongly advise avoiding this seller.

In the past, I purchased from Safavieh and was satisfied. The quality was not high-end, but the pieces always looked nice. Recently, I saw two nightstands on their website that looked beautiful and thought, “How bad could they be?” so I ordered them. When they arrived, one nightstand was severely damaged on the inside and was actually missing an entire panel. The second one had dings on one of the panels, which unfortunately was the top of the nightstand—noticeable, and definitely not perfect. I hired a handyman to assemble them. After he finished the first one and started on the second, he realized a full panel was missing. I contacted Safavieh , which you can only do by email, and then you have to wait for them to get back to you. Their solution was to send me two new nightstands, which I would have to assemble again—meaning I would need to hire the handyman a second time, pay him to disassemble the first one and the partially assembled second one, and then assemble the replacements. Since he charges by the hour, my “$300” nightstands are now effectively costing me closer to $600. On top of that, the company expects me to take the defective ones to FedEx to return them. Given the poor product condition, the inconvenience, and the extra cost, this entire process feels completely unreasonable and not worth the hassle.

I bought a rug few four months ago but now it's completely ruined and it's loosing its fringes. It is a nice article but isn’t well manufactured cause every day I find many fringes on the floor. I think that ,in two or three months, nothing will remain of it! :-S It’s a pity and a loss of money! :-S

I bought an umbrella that arrived with obvious manufacturing defect. It could not be used because the metal was bent to you couldn't put the pieces together. I needed this umbrella for an event. They gave me the option of a 25% discount or I could package up the item and ship back to them. They let me know they were out of stock of the item.I had my handyman over so he took a sander and hammer and was able to somewhat fix. The only problem is the protective rubber is compromised so it will most likely rust after it gets rained on. I'm so disappointed in their options. I asked for 50% off the price but they would rather pay for a very heavy item to be shipped back than to make a customer happy. Never ordering from this company, BEWARE!