Safavieh, IncReviews of safavieh.com

Awful quality and even worse customs service. DO NOT RECOMMEND buying their products

This is by far the worst experience I’ve had with any company. After wasting five days being tossed back and forth, their response was not just disappointing—it was downright insulting. They had the audacity to accuse me of damaging their so-called ‘washable’ rug by using my BobSweep vacuum that cleans my entire house when, in fact, this rug was advertised as wash-friendly! It’s basic logic: if this were a bath mat, washing it once wouldn’t shred the fibers so easily. I haven’t even washed my child’s rug, and yet the fabric is already coming apart. This is blatant, poor quality, and their refusal to help is beyond infuriating. Stay far away from this company if you value your money and your sanity. FYI, I haven’t even had this rug for two months.

I ordered a cart over two weeks ago and it still hasn't arrived because the seller botched my shipping address. Despite this being their error, they ignored my request for an immediate replacement and waited for the original package to return to their warehouse. Communication has been incredibly frustrating. They now claim a replacement has been "requested," yet they refuse to confirm if it has actually shipped or provide a clear delivery date. It feels like they aren't even reading my messages. This has been a complete waste of time and I strongly advise avoiding this seller.

I bought a rug few four months ago but now it's completely ruined and it's loosing its fringes. It is a nice article but isn’t well manufactured cause every day I find many fringes on the floor. I think that ,in two or three months, nothing will remain of it! :-S It’s a pity and a loss of money! :-S

I bought an umbrella that arrived with obvious manufacturing defect. It could not be used because the metal was bent to you couldn't put the pieces together. I needed this umbrella for an event. They gave me the option of a 25% discount or I could package up the item and ship back to them. They let me know they were out of stock of the item.I had my handyman over so he took a sander and hammer and was able to somewhat fix. The only problem is the protective rubber is compromised so it will most likely rust after it gets rained on. I'm so disappointed in their options. I asked for 50% off the price but they would rather pay for a very heavy item to be shipped back than to make a customer happy. Never ordering from this company, BEWARE!

I bought their umbrella and the rope was not connected out of the box. They asked me for all the pictures and then told me it was past the 30 days. Very poor quality

Purchased a large colorful braided rug off Amazon in February and by March it was in shreds because of defective stitching. It was in a room seldom used and since the 30 days was up they labeled their terrible rip off as “ excessive wear” 🤦🏻‍♀️ Zero customer service, very disappointing. Save your hundreds and buy from a company that stands behind their products.

The quality, color texture of the rug I ordered were as advertised, BUT it was not an 8 foot rug at all! Even though the package indicated the rug was 8 feet, the actual dimension of the rug is 7 feet, 6 inches! I'm very disappointed because it will not anchor properly under the furniture in the living room and will have to now be returned to Home Depot. Not sure why rug was cut short. Money saving?