Safavieh, IncReviews of safavieh.com

I bought their umbrella and the rope was not connected out of the box. They asked me for all the pictures and then told me it was past the 30 days. Very poor quality

Purchased a large colorful braided rug off Amazon in February and by March it was in shreds because of defective stitching. It was in a room seldom used and since the 30 days was up they labeled their terrible rip off as “ excessive wear” 🤦🏻‍♀️ Zero customer service, very disappointing. Save your hundreds and buy from a company that stands behind their products.

The quality, color texture of the rug I ordered were as advertised, BUT it was not an 8 foot rug at all! Even though the package indicated the rug was 8 feet, the actual dimension of the rug is 7 feet, 6 inches! I'm very disappointed because it will not anchor properly under the furniture in the living room and will have to now be returned to Home Depot. Not sure why rug was cut short. Money saving?

Poor quality and unwilling to make it right when the product was used less than 5 months and a foot rest snapped off along the grain line. Unexctible quality and customer service. Would not recommend to anyone.

I purchased two items from Safavieh for a client. Upon delivery the client was disappointed that the finish on the items was dull and not what published photos showed. Immediately, I reached out to the company and was assured that this would be a week or so process to facilitate the return. Almost nine weeks later, and after repeated emails and conversations we were told that they would NOT accept a return. Just Try to find their clearly defined return policy anywhere on their site. Not so easy to find and most assuredly not so clear. This was an expensive and time consuming process and loss for our company. These two John Richard egret figurines were nearly $600 a piece and are now a lack luster part of our inventory.

BEWARE: Who expects their customers to pay $70 return shipping on a $140 order? Safavieh does. This detail of their return policy is not clear or easy to find. After 13 emails from me to them with maybe 5 responses and multiple phone calls I was told they would give me a $25 concession. They wouldn’t even send me a label. I have to do it. Make sure you are ok paying for shipping yourself if you want to return your purchase!

Purchased a Safavieh rug from Walmart size 5ft 3 inches x 7 feet 6 inches according to the Walmart website and the size that was received was 5 feet 2 inches x 7 feet (even the label under the rug had 5 ft 3 x 7 ft 6 inches) I called Safavieh customer support and advised them of the variation of the rug size and asked if this was just an issue with the one rug. Sent pictures etc. and have heard nothing. It is very disappointing that I had not received any feedback. Wanted to post this so customers are aware they are not getting what they pay for. Thanks

They use false advertising and mislead costumers! They have on their website this price matching promise on all their articles, but they won’t honor it. Not only they wasted my time by asking me to send a detailed email with all the screenshots of the same article sold by the other website, any coupons used, and the final page with the taxes and the delivery fees, and the guy over the phone promised that someone would get back to me in 24 h. A day later, no news heard, so I called back and the guy tells me that they sent the request to their evaluation team and that someone would get back to me at the latest the very next day. Again I don’t hear back from them, so I call and this time, the guy tells me that they don’t price match to competitors!!!!! What does price match means if you are not price matching to competitors. He said we only price match to our dealers. Was that written on their website? Not at all. They are misleading costumers to believing they are getting the best price out there. If you are good at searching with images you would find the better price. I sent them an email via their chat page asking about their price match policy about a few days ago, I still didn’t get an answer.