RuutRuut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Outdoor & Winter Sports · North Miami Beach, Florida
Excellent
Outdoor & Winter Sports · Jackson, New Hampshire
Excellent
Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports
Excellent
1,249 approved reviews, newest moderated first
Simon J.
Great service from Stacy.
Response from RuutAug 26, 2026
Hello Simon, It is wonderful to hear that our support team made a difference for you! We are dedicated to providing care and clarity every step of the way. Thank you for being such an important part of the Ruut community. With appreciation, The Ruut Team
John
Hrv is trainable
Response from RuutAug 25, 2026
Hello John, We are so glad to hear that you resonated with our recovery courses and practices. It is wonderful to see you embracing healthier habits with such openness and dedication. Thank you for walking this path with us! Warm regards, The Ruut Team
ELSPETH G.
UPDATE: The support team at Ruut have been in touch and given a partial refund. They responded politely and promptly. I still feel annoyed at falling for clever marketing and will avoid all such advertisements in future as my initial curiosity led me down a rabbit hole. Even after the refund I have still paid over £100 for something I never seen or even had a chance to try out - but I just want to put it all behind it as a poor learning experience. I have just discovered that my card has been charged £49.99 per month since May for something I did NOT sign up for. I have had no communication about this and was totally unaware of any subscription. I have reported this as a fraudulent transaction to my credit card. Very annoyed.
Response from RuutAug 25, 2026
Hi Elspeth, We're sorry about your experience with Ruut. We have reviewed your account and taken the necessary steps to fully resolve your billing concerns. Please check your email inbox for the specific details regarding this resolution and your account status. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team
Consumer
The customer service team were very prompt and helpful with a response to a query (on a Sunday morning) Very impressed
Response from RuutAug 24, 2026
Hello, Thank you for your feedback! It is our goal to offer a helpful, professional, and compassionate support experience, and we are so happy to hear that it came through for you. Thank you for growing with Ruut! Warm regards, The Ruut Team
Amy L.
I was confused about the subscription not showing up in my iPhone and Kathleen walked me through it. She also refunded my renewal which I really appreciate.
Response from RuutAug 24, 2026
Hello Amy, We are thrilled to know our support team was able to help you with the cancellation and refund! Your kind words truly mean a lot to us. Thank you for being a valued part of the Ruut community — we are always here for you. Warm regards, The Ruut Team
Anonymous
I originally purchased a subscription in April. I found out right away that the app was buggy and the information provided was pretty useless, so I canceled my subscription right away. I accepted the original $19.99 charge. In June my account was reactivated by a third party. Ruut claims it wasn’t them. Frankly, I don’t believe them, but maybe their account security is so lax someone hacked my account. Either way, I was charged $34.99. This charge slipped my notice. Today, I received a new charge for $89.99!!!!! I contacted customer support immediately, explained I canceled the subscription in April, and they offered me half of the $89.99 charge as an act of “goodwill”. They were so “generous” to let me continue to have access to the app, an app I spent a foolish $20 on and deleted the same day I downloaded it. This is absolutely unacceptable. Edit: August 31 — Ruut “decided” my review belongs to another business.
Response from RuutAug 22, 2026
Hi, Thank you for taking the time to share your thoughts about Ruut. We truly value your feedback and understand your concerns regarding the service. We would love to look into this and assist you further. However, because your contact information wasn't provided with your review, we are currently unable to locate your account to investigate the situation. Could you please provide your registration email or contact details here on Trustpilot so we can find your account and work towards a resolution for you? If you have any questions or need anything else in the meantime, please don't hesitate to reach out to us directly at [email protected]. We're always here to help! Warm regards, The Ruut Team
Dave J.
Not really a review on the app but had an excellent experience with their support team.
Response from RuutAug 22, 2026
Dear Dave, Thank you for your wonderful feedback! We are glad our team could assist you and make your experience a positive one. It is always encouraging to hear that our support was helpful, and we appreciate you choosing Ruut. Warm regards, The Ruut Team
GABRIELLE C.
Absolutely the best service I have ever experienced. Thank you so much for your prompt resolution I am so relieved and grateful
Response from RuutAug 22, 2026
Hello Gabrielle, Thank you for your wonderful review! We are delighted to read your positive feedback. Thank you for your trust in us and for allowing Ruut to support your well-being. We are here anytime you need us! Warm regards, The Ruut Team