mountaingirl
Difficulty getting support
HRV program looked promising, and I tried to restart it, but couldn't stick with it. I was using the web based, not phone app. When I finally stopped kidding myself that I would resume, I went to go cancel and I was logged out. I tried to log back in, but was told that my email or password was incorrect. Which can't be true because I use the saved passwords utility on my computer and I haven't changed anything there since I originally (successfully) changed my password on the website in 2025. Anyway, I selected the "reset password" and awaited the email to allow me to do so, but none arrived. I tried over and over. I restarted the mail program and checked the junk mail. Nothing arrived. I sent an email last night to support, but did not hear back at all today. I tried again this evening, logging in, requesting reset password, no luck. They seem to be responsive here, so perhaps I might get some results.
Response from RuutJul 3, 2026
Hello, Thank you for sharing this in such detail, and we’re sorry for the frustration you’ve run into while trying to cancel. We understand how difficult it is when login and password reset emails don’t come through, especially when you’re trying to manage your subscription. That’s not the experience we want for you. We’ve noted your situation and will prioritize this for review. In the meantime, if you’re still unable to receive the reset email, it may help to double-check that messages from our system aren’t being filtered by your email provider (including spam, promotions, or blocked senders), as these emails can sometimes be delayed or misrouted. Please rest assured that your request is in the queue, and the team will assist you with access and cancellation as soon as possible. If you have any further questions or suggestions on how we can improve, feel free to reach out to us at [email protected] - we'd love to hear from you! Warm regards, The Ruut Team