Dawn Y.
subscription cancelled still took money
subscription was cancelled after three trial. But is continued to take money, contacted bank and they asked me to contact the ruut team which i did and verified that no further payments due and subscription cancelled. Yet again another two payments taken. Bank contacted as a fraud payment and money refunded. I di not have the app to be able to look at any account details so not sure how and why they keep taking money
Response from RuutOct 16, 2026
Hi Dawn, We are truly sorry to hear about your experience with Ruut and understand how frustrating and concerning it must be to see further charges after your subscription was cancelled and you were assured that no further payments would be taken. We would like to investigate this matter further and ensure that no additional charges occur. However, as you no longer have access to the app, we may need to locate your account using your registration details. Could you please share the email address you used to register with Ruut, or contact our support team directly at [email protected]? Our team will look into the repeated charges and help clarify why they occurred. Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and concern this has caused. We appreciate your patience and the opportunity to look into this matter. Best regards, The Ruut Team