Kerry W.
Another disgruntled and frustrated ruutlabs victim.
I signed up to what I believed was a three month trial of the ruutlab product. After the three months Without any email advising me their intention they billed my credit card for equivalent of $126 AUD. Immediately I noticed this payment I have been in touch with the support centre and twice received emails that clearly were some sort of autogenerated response (particularly given the time zone difference) and the length of the email that arrived within a minute of me sending! Extraordinary. The crux of their response is that they will not refund, have cancelled my subscription, and did not escalate to a manager as I requested. I plan on taking this matter to our consumer complaints agency as it just isn’t good enough that companies can get away with doing this. Ruutlabs case no 136025 Update: after receiving the reply below I am pleased to report I was given a full refund and an apology letter. I hope they review their processes and no one else has to experience this.
Response from RuutApr 10, 2026
Dear Kerry, We're sorry for your experience with Ruut. We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders. Could you please contact us directly at [email protected] so that we can issue you a refund? We'd be happy to help. Warm regards, The Ruut Team